Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other\'s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Purpose of job:

Position holder will be responsible for greeting and proctoring process of Association of Chartered Certified Accountants Exams (ACCA). As a part of the role, job holder will be responsible for assisting a test taker in the check in process, assessing and validating the credentials of the candidates appearing for ACCA Exams.

Skills and Knowledge: * Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test)

• Good Computer (MS office) and keyboard handling skills

Experience:

• For fresher - Proficient in English Communication Skills - both verbal and written
• For experienced - Experience in Backend BPO process where customer communication was a part of the role.

Qualification:

Education - Graduate (preferable) should have completed a diploma/ degree/ professional course post senior Secondary.

Context and environment:

• A new process being set up.
• A back-office process with 8AM-8PM operations in Noida (NCR) work from office.
• Process is responsible for assessing and validating the credentials for candidates appearing for ACCA Exams.
• The overall process size is approximately 70 resources.
• Operations in one shift.
• The placement for this role is based on a comprehensive assessment based on Training and clearance of Background checks.

Equal Opportunity and Diversity Monitoring Information:

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of gender, including transgender, marital status, sexual identity, religion and belief, political opinion, race, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds.

Accountabilities, responsibilities and main duties:

• High attention to details to ensure validation of right information of the candidates before start of the exam.
• Resolve Queries of the candidates during the check in process.
• Proctors need to remotely monitor the candidates while the complete their exam and ensure there is no malpractice incident during the exam.
• Identify and escalate priority issues.
• Route/Transfer issues to appropriate resource/channel if necessary.
• Follow up on enquiries where necessary.
• Complete logs, update necessary data sheets
• Ensure daily transaction targets are met with high quality standards.

Information Security

• Read, understand and comply with the information security policies
• Raise incident / blow whistle when observe any noncompliance to information security policies

Key relationships: (include internal and external)

Direct: Process Manager

Assistant Manager

Team Leader

Indirect: Management English & Exams

Other important features or requirements of the job
(e.g. travel, unsocial/evening hours, restrictions on employment etc)

• This is a freelancing opportunity
• 8 AM - 8 PM shift environment and the candidate is required to work from office.
• The process may require working in different days depending on work
• Long sitting hours
• Secured environment i.e. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried.
• High level of compliance to the agreed process guidelines.
• No legal/ criminal case in history

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

British Council