Job Description

Semi Voice Process Executive here Your Career Begins

Focus: In a Chennai-based operating context, highlight the mix of speech and non-voice communication skills needed to manage customer interactions, answer questions, and process information effectively.
Experience: 0 to 2 yrs
What you’ll Do:
Respond to customer queries and resolve issues accurately and efficiently, ensuring a positive customer experience across all communication channels.
Gather necessary information from customers via voice and non-voice channels to understand their needs and provide appropriate solutions.
Process customer requests, transactions, and updates accurately and in a timely manner, adhering to established procedures relevant to our Chennai operations.
Maintain detailed records of customer interactions and resolutions using designated systems and tools, ensuring data integrity within our Chennai-based records.
Follow standard operating procedures (SOPs) and process workflows meticulously to maintain consistency and quality in all customer interactions and data processing.
What you need:
Excellent written communication skills in English for emails and chat interactions, ensuring clarity and professionalism.
Strong problem-solving and customer service skills with the ability to handle diverse customer queries and issues effectively.
Good data entry and processing skills with a focus on accuracy and efficiency.
Basic computer literacy and proficiency in using MS Office Suite and relevant CRM or customer service software used in Chennai.
Apply Now for you Future
All the Best
Warm Regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com

Skills Required