Job Description

ob Title:

Guest Relations Executive (GRE)

Location:

Bandra, Mumbai

Restaurant Type:

Japanese Cuisine

Employment Type:

Full-time

Experience:

1-3 years (hospitality or restaurant industry preferred)

Reports to:

Restaurant Manager

Job Summary:

We are looking for a well-groomed, friendly, and customer-focused

Guest Relations Executive (GRE)

to join our front-of-house team at our authentic Japanese restaurant in Bandra. The GRE will be the first point of contact for guests and play a key role in ensuring an exceptional dining experience by offering warm hospitality and personalized service.

Key Responsibilities:

Greet guests warmly and ensure they feel welcome upon arrival. Manage reservations and seating arrangements using the restaurant's booking system. Maintain an accurate waitlist and manage guest expectations during busy periods. Coordinate with the service and kitchen team to ensure smooth guest flow. Handle guest inquiries, complaints, and feedback professionally and efficiently. Maintain detailed knowledge of the menu, specials, and Japanese dining etiquette to assist guests when required. Upsell special menu items, beverages, or promotions where appropriate. Ensure guest preferences and special requests are noted and remembered for future visits. Assist in organizing private dining or special events, if needed. Keep the front desk and waiting area clean and presentable at all times.

Requirements:

Previous experience in hospitality or customer-facing roles (restaurant/hotel experience preferred). Excellent verbal communication skills in English; knowledge of Hindi and/or Marathi is a plus. A friendly, confident, and professional demeanor. Strong interpersonal and problem-solving skills. Well-groomed appearance with a customer-first attitude. Flexibility to work on weekends, holidays, and evening shifts. Familiarity with Japanese culture or cuisine is an advantage but not mandatory.

Preferred Qualifications:

Degree or diploma in Hospitality Management or related field. Knowledge of POS and reservation systems (e.g., OpenTable, PetPooja, POSist, etc.)
Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month