Job Description

Job Summary

The Guest Relations Executive (GRE) plays a key role in ensuring a premium dining experience for all guests. As the first and last point of contact, the GRE is responsible for welcoming guests, managing reservations, handling guest feedback, and providing personalized service in line with the restaurant's fine dining standards.

Key Responsibilities: Guest Experience

Greet guests warmly upon arrival and escort them to their tables. Ensure guest preferences and special requests are noted and fulfilled. Build rapport with guests and create memorable dining experiences. Maintain a calm and professional demeanor under pressure.

Reservations & Table Management

Manage reservations via phone, online booking systems, or in person. Coordinate with the service and kitchen teams for table availability and wait times. Monitor dining room flow and manage seating to optimize guest experience.

Service Support

Assist with menu guidance and answer questions about dishes, beverages, and pairings. Coordinate with servers and managers to resolve guest concerns in real time. Maintain knowledge of restaurant promotions, events, and seasonal offerings.

Feedback & Follow-Up

Collect and record guest feedback (both positive and negative). Follow up with VIP guests or those who had complaints to ensure resolution and retention. Contribute to continuous improvement by reporting guest trends and suggestions.

Skills & Qualifications

Proven experience in hospitality, preferably in a fine dining or luxury restaurant. Excellent verbal communication and interpersonal skills. Strong understanding of etiquette, grooming standards, and luxury service protocols. Multilingual skills are a plus. High school diploma required; degree or diploma in hospitality management preferred.

Personal Attributes

Guest-focused mindset with a warm and welcoming personality. Poised and confident with attention to detail. Ability to multitask and work in a fast-paced environment. Flexible to work on weekends, holidays, and peak hours.
Job Type: Full-time

Pay: From ?18,000.00 per month

Benefits:

Flexible schedule Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person