Job Description

Serve as the primary point of contact for Arabic-speaking customers, addressing inquiries, concerns, and feedback through various communication channels (phone, email, in-person). Provide accurate and timely information to customers regarding products, services, and policies in both Arabic and English. Resolve customer complaints and issues efficiently, ensuring customer satisfaction and loyalty. Build and maintain strong relationships with Arabic-speaking customers to enhance loyalty and retention. Regularly follow up with customers to ensure their needs are met and their expectations are exceeded. Investigate and resolve escalated customer issues and complaints, working closely with internal teams to provide timely solutions. Keep customers informed about the status of their issues, providing updates in both Arabic and English. Gather customer feedback and insights to identify trends and areas for service improvement. Provide feedback to management on recurring customer issues, product suggestions, and potential areas for growth. Maintain accurate records of customer interactions, issues, and resolutions. Prepare regular reports on customer service metrics, satisfaction levels, and performance targets. Work closely with sales, marketing, and product teams to understand customer needs and ensure a seamless experience. Provide input on product enhancements or service improvements based on customer feedback.

Key Skills & Qualifications:

Language Skills:

Fluent in both

Arabic

and

English

(written and spoken) is

mandatory

.

Education:

Bachelor's degree in Business, Marketing, or a related field (preferred).

Experience:

1-3 years of experience in customer service or customer relations, with experience dealing with Arabic-speaking clients preferred.

Communication:

Strong verbal and written communication skills in both Arabic and English.

Customer-focused:

Ability to provide excellent service and manage customer relationships in a professional manner.

Problem-Solving:

Strong analytical and troubleshooting skills, with the ability to resolve customer concerns effectively.

Technology Proficiency:

Familiarity with CRM tools, Microsoft Office Suite, and other customer service software.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Schedule:

Day shift Weekend availability
Work Location: In person