Job Description

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Essential Job Functions:

Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to infrastructure projects and tasks under supervision. Participate in the monitoring and basic troubleshooting of infrastructure systems. Work with the team to address infrastructure-related challenges and meet departmental needs. Support the development of infrastructure documentation, including incident logs and records. Continue to develop and enhance technical skills. Apply problem-solving abilities to address infrastructure issues. Follow established best practices and standards in infrastructure service delivery ITIL. Work in 24x7 rotational shifts.

Basic Qualifications:

Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 2+ years of relevant work experience Proven experience in infrastructure technology analysis Proficiencies in data analysis and problem-solving A continuous learner that stays up-to-date with industry knowledge and technology

Other Qualifications:

An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Security+, or AWS Certified Solutions Architect, are a plus

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