Job Description

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Ekta, Sep 22, 2022


Company Name: 1 Finance Profile Name: Graphic designer, Member success, secretary to co founder, Sr.video editor, content writer


Experience: 5 to 6 years Salary:


Preferred candidate: Immediate to 30 days : 1. Graphic Designer:

• Advanced working knowledge of designing/animating 2D and 3D motion graphics
• Demonstrate the ability to think conceptually and strategically implement Designing of YouTube Thumbnails, Reels & shots for social
• Advanced knowledge of Adobe Creative Suite
• Intermediate to advanced understanding of camera angles and composition
• Strong sense of typography, design skills, and attention to details
• Ability to work independently and under the direction
• Able to influence the design and technical ideas for reels, YT thumbnails, and other designs for Social media
• Deep understanding of video formats, codecs, resolutions, and bit rates
• The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, video, and more)
• Be a great communicator, receive and interpret feedback, and meet tight deadlines

Skills:

• 2-3 years of experience in Graphic designing or reels/shots making for YT channels, and social media
• Familiarity with Microsoft Office, Google Suite, and Social Media

2. Member success:

• Being a brand ambassador of the Customer Success Desk at 1 Finance, your primary responsibility is to own your role and be passionate about each App user/ Clientele/ Customer.
• Maintaining a positive, empathetic, and professional attitude toward Prospects /Customers at all times.
• Responding promptly to inquiries from App users/ Clientele/ Customers.
• Communicating with App users/ Clientele/ Customers through various channels.
• Acknowledging and resolving issues / Queries/ Complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, Feedback and complaints by updating the same on the Lead management System.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the Customer Experience Journey
• Ensure customer satisfaction and provide professional customer support.
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions.
• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged
• Regular communication with internal stakeholders such as Marketing, Branding, customer service, Operations and advisory to identify gaps and opportunities, if any in the brand experience.
• Raising red flags wherever the business process -needs correction to ensure the customer has a seamless experience at 1Finance.
• Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
• Collect, track and Update customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters