Job Description

Interested candidates can share resume their CV's at hr@oswalpublishers.com or can call/WhatsApp at (+91) 123 123 1234



Location: Agra



Organization: Oswal Printers & Publishers Pvt. Ltd.



Qualification: B.Tech



No. of Openings: 4



Experience: 3 Years and Above

JOB RESPONSIBILITIES

• capable to manage the team of 6 CRE offline and online both.
• provide proper training to team members and help them to resolve the queries if Escalated.
• Ensure every customer queries should be responded in a time, via calls WhatsApp and emails.
• Identifying customer needs and helping customers with the best suitable solution. To engage,
• retain and improve customer service experience.
• Resolve/Report customer issues by liaising with the internal team.

JOB REQUIREMENT

• capable to manage the team of 6 CRE offline and online both.
• provide proper training to team members and help them to resolve the queries if Escalated.
• Ensure every customer queries should be responded in a time, via calls WhatsApp and emails.
• Identifying customer needs and helping customers with the best suitable solution. To engage,
• retain and improve customer service experience.
• Resolve/Report customer issues by liaising with the internal team.

BENEFITS

• We are one of the most reputed and the fastest growing publishers in the country
• Garner invaluable experience that propels your career on a high growth trajectory
• Every Oswaal Books employee enjoys equal respect and opportunities for growth & excellence
• Our deep-rooted value system creates a family like environment in the workplace
• A young, collaborative and driven team makes Oswaal Books a fun place to work in
• Flexi timing
• On-the-job training
• A women-friendly workplace
• The Management is supportive and empathetic
• Best salary in Agra
• Medical Insurance for the whole family
• Monthly engagement activities for employees’ entertainment
• Birthday celebrations and gifts for employees
• Lucrative bonuses
• Increment twice a year
• 20 Paid leaves, 12 Holidays
• Fixed Sunday Off
• Employee Referral Scheme
• “Family-first” attitude
• Annual picnics & festival parties / Sports tournaments
• Gratuity
• Maternity Leave (6 months)
• Paternity Leave (1 week)