Job Description

We're AtkinsRealis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.


News and information are available at www.atkinsrealis.com or follow us on LinkedIn.


Our teams take great pride in delivering some of the world's most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.


When it comes to work-life balance, AtkinsRealis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer'.

About the Role:

The Global Service Desk is the central point of contact for AtkinsRealis users reporting IT incidents or service requests. The team provides

first-level multilingual support (English + French)

and is the face of IT services within the organization, driving continuous service delivery improvements.

Key Responsibilities

Act as the

first point of contact

for all end-user reported issues or requests. Provide

technical support

for internal and external customers. Deliver

first-line telephone support

for hardware, operating systems, sub-systems, and applications. Apply

basic diagnostic techniques

to identify problems, investigate causes, and recommend solutions. Take

end-to-end ownership

of user issues until resolution, following up as required. Escalate complex issues to

Remote Support Engineering

or

Field Engineering

teams. Maintain

call quality and response times

as per SLA. Ensure all cases are

accurately recorded and updated

in the system.

Required Skills

Excellent

verbal and written communication

skills. Strong knowledge of: Operating Systems Hardware and Networking Microsoft Office Suite (Word, Excel, Outlook) Ability to

multitask and coordinate

effectively. Strong

judgment and problem-solving

skills. Willingness to work in

24x7 rotational shifts

.

Educational Qualification

Bachelor's Degree

in any

technical stream

from a recognized university.

No prior experience required

- suitable for fresh graduates.

What We Can Offer You:

Varied, interesting and meaningful work. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRealis?

We at AtkinsRealis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees 'Total Reward'.

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.


We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.


Link: Everyone Belongs | AtkinsRealis India