Job Description

Position Title: Graduate Engineering Trainee
Experience Required: 0-3 Years
Location: Mangalore / Mysore
Qualifications: BE, B. Tech, BCA, BSc IT, BSc CS, MCA & MSc or related fields.
Roles and Responsibilities:

• Troubleshoot a variety of technical and non-technical issues that customers experience with their webhosting plans and services.
• Provide technical support for level-one escalation issues via the help desk.
• Should multitask and meet specific goals set by supervisors and the managers.
• Excellent written and verbal communication skills in the English language
• Ability to work well with a team in a fast-paced, constantly changing environment
• Outstanding customer service skills and a dedication to provide a great customer service
• Reliable to work in rotational shifts and to complete work as per expectations.
• Ability to multitask and meet specific goals set by supervisors and management.

Key Skills: Excellent in English communication, Verbal & Written

• Strong in Logical thinking and Learning Skills
• Minimum Typing speed 35wpm & good in Keyboard Shortcuts
• Able to handle 3 chats at a time
• Knowledge on web hosting is an added advantage
• Flexible to work - 24/7 - Rotational shifts including night shift

Location: Mangalore, Mysore
Required Experience: Max 3 yrs
Positions: 100
Contact Person: Jobs Admin
Email ID: jobs@tmservices.co.in
Qualification:
TMS Spoc:
CTC ( What client is offering):