Job Description

Job Title: Customer Support ManagerLocation: NoidaExperience: 3+ Years in Customer-SuccessJob Summary:We are seeking a smart, intelligent and customer-oriented Customer Support Manager who is fluent in Hindi and English. The ideal candidate will be a quick thinker, an excellent communicator, and highly capable of handling complex customer queries with empathy and precision.Key Responsibilities: - Manage a team of junior executives and achieve the organizational objectives.- Resolve escalations efficiently and ensure customer-success.- Monitor the Performance Indicators and maintain the Process-Quality. - Coordinate across different teams for accomplishing organizational goals. - Operate system tools like Chat-Bots, Spreadsheets and other Office-Interfaces.- Identify Upsell opportunities and honour the revenue targets.- Contribute to the Employee-Morale and engagement for enhancing company-culture.Requirements: - Graduate degree or equivalent (PG can also apply). - Minimum 3 years of experience in Customer-Success.- Excellent communication skills in English and at least one regional language.- Strong analytical and critical thinking abilities.- Product Knowledge & Market Intelligence - Outstanding interpersonal skills and ability to build relationships.Why Join Us? - Purpose-Driven Culture - Join a company where your work creates real impact and contributes to a meaningful mission.- Growth & Learning Opportunities - We invest in your growth through mentorship, upskilling programs, and career advancement paths.- Supportive & Collaborative Environment - Work with a team that values collaboration, open communication, and mutual respect.- Innovation & Creativity - Be part of a forward-thinking company that encourages innovation and embraces new ideas.- Diversity & Inclusion - We celebrate diverse perspectives and are committed to building an inclusive workplace.- Recognition & Rewards - Your contributions are seen, appreciated, and rewarded regularly. (ref:updazz.com)