Job Description

Company Name- Gopaisa Netventures Pvt LtdCompany Website - https://www.gopaisa.com/Company Brief - GoPaisa is the best cashback & coupon site in India which is loved by millions of Indians. It's a one-stop affiliate store for the best online shopping deals, today's trending offers and the latest promo & coupon codes from 1500+ online shopping stores like Amazon, Flipkart, Myntra, MakeMyTrip, Nykaa, Boat, Mamaearth, WOW Skincare, Tata 1mg & many more.Job Summary:We are seeking a smart, intelligent and customer-oriented Customer Support Manager who is fluent in Hindi and English. The ideal candidate will be a quick thinker, an excellent communicator, and highly capable of handling complex customer queries with empathy and precision.Key Responsibilities: - Manage a team of junior executives and achieve the organizational objectives.- Resolve escalations efficiently and ensure customer-success.- Monitor the Performance Indicators and maintain the Process-Quality. - Coordinate across different teams for accomplishing organizational goals. - Operate system tools like Chat-Bots, Spreadsheets and other Office-Interfaces.- Identify Upsell opportunities and honour the revenue targets.- Contribute to the Employee-Morale and engagement for enhancing company-culture.Requirements : - Graduate degree or equivalent (PG can also apply). - Minimum 3 years of experience in Customer-Success.- Excellent communication skills in English and at least one regional language.- Strong analytical and critical thinking abilities.- Product Knowledge & Market Intelligence - Outstanding interpersonal skills and ability to build relationships.Why Join Us
Purpose-Driven Culture Join a company where your work creates real impact and contributes to a meaningful mission.Growth & Learning Opportunities- We invest in your growth through mentorship, upskilling programs, and career advancement paths.Supportive & Collaborative Environment- Work with a team that values collaboration, open communication, and mutual respect.Innovation & Creativity- Be part of a forward-thinking company that encourages innovation and embraces new ideas.Diversity & Inclusion- We celebrate diverse perspectives and are committed to building an inclusive workplace.Recognition & Rewards- Your contributions are seen, appreciated, and rewarded regularly.Note- Interested candidates can share CV (ref:updazz.com)