Job Description

Why Work at Reputation?

• Why work at Reputation?
• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.
• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
• Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

Do you have a passion for customer success and driving real value for some of the world's biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space.

The Google Account Manager is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines.

Responsibilities:

• Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy
• Interfacing with customers and advising on best strategies for a successful online reputation management program
• Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests
• Providing world-class customer service, through organization, urgency and strategy
• Collaborating effectively with sales, professional services, product and peers to maximize the customer experience
• Open to work 24/7 operations
• Additional duties as assigned.

Qualifications:

• 2-3 years of customer service and/or account management experience, SaaS a plus
• Data entry, including working with large data sets, excel and ensuring they are in the correct format for import
• Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests
• Knowledge of social media platforms and review sites (preferred)
• Highly organized, self-driven and eager to provide a superior customer service experience
• Excellent written and verbal skills
• Ability to work well under pressure
• Ability to find creative solutions to challenging problems
• Desire to excel and grow within the organization
• Bachelor's Degree preferred or equivalent experience

When you join Reputation, you can expect:

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Fuca.

Our employees highlight our:

• Ample Opportunities- "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."
• Positive Culture-

"You will never have a better culture anywhere else. Period." * Training and Tools- "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

• Balance- "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

• Diversity: Embracing a culture that values uniqueness.
• Inclusion: Inviting diverse groups to take part in company life.
• Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day."- Joe Fuca, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO
• Paid company holidays
• 4 company provided, "Recharge Days", which are wellness days off for the entire company
• Several active Employee Resource Groups (ERG's) to help foster inclusion and community
• Employee Assistance Program
• Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi
• Fetch Pet Insurance
• 401K
• Health, dental and vision insurance
• Paid maternity leave
• Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants only - No 3rd party agency candidates.