We are seeking a Gold Operations Manager with strong experience in the jewellery industry (gold & silver). The ideal candidate should be well-versed in handling precious metals, customer transactions, and branch-level team management. You will be responsible for ensuring smooth daily operations, accurate evaluation, and a professional customer experience.
Key Responsibilities:
o Oversee all branch-level operations related to gold and silver transactions
o Manage and supervise branch staff, ensuring discipline, punctuality, and performance
o Conduct or supervise purity testing, weighing, and valuation of gold/silver ornaments
o Ensure proper handling, documentation, and security of all precious metals
o Maintain inventory control, stock entry, and reconciliation
Monitor daily customer flow and ensure a smooth transaction process
o Handle escalated customer queries and provide quick resolutions
o Train new staff and ensure all employees follow company SOPs
Required Skills & Experience:
o Min 6-7 years of experience in gold/silver operations, preferably in the jewellery or gold buying industry
o Strong knowledge of valuation techniques, purity testing, and hallmarking
o Leadership and people management skills, with experience in handling a team at branch level
o Customer-centric approach and excellent communication skills
o Good command of basic computer systems and MS Office
o Experience with gold-buying software (if any) will be an added advantage Education
Qualification:
Graduate in any discipline (Gemology, Jewellery Design, or related certification preferred)
Job Types: Full-time, Permanent
Pay: ?60,000.00 per month
Schedule:
Day shift
Application Question(s):
What is your current CTC?
Are you comfortable with Udyog Vihar Phase 4, Sector 18, Gurugram location?
Do you have experience in Gold / Silver Valuation & Purity Testing?
Do you have experience in Gold / Silver Operations Management?
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.