Job Description

Explain the gold loan process, terms, interest rates, repayment, and other policies.

Resolve customer queries and provide appropriate loan solutions.

Assess the purity and weight of gold ornaments using industry-standard tools.

Calculate eligible loan amount based on prevailing market rates and internal LTV (Loan to Value) norms.

Collect and verify KYC documents and ensure compliance with RBI and company policies.

Prepare loan files and get approvals from relevant authorities.

Accurately complete all paperwork related to the loan disbursal process.

Ensure proper documentation and secure storage of pledged gold.

Maintain records of all transactions and update loan management software.

Monitor loan accounts for repayments and overdue installments.

Follow up with customers for timely repayments.

Initiate recovery or auction procedures in case of non-payment as per company norms.

Ensure full compliance with internal controls and audit requirements.

Follow proper procedures for storage, vault management, and insurance of gold assets.

Maintain confidentiality and security of customer data.

Promote gold loan products and services to potential customers.

Have to achieve branch targets on the same.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person