Job Description

Business Development:

Achieving sales targets for gold loans by acquiring new customers and cross-selling to existing customers. Developing and implementing business strategies to increase revenue and market share. Assessing local market conditions to identify potential opportunities for new customer acquisition.

Branch Operations:

Managing daily branch operations, including customer service, sales, and collections. Ensuring smooth functioning of the branch, including cash management, vault security, and compliance with company policies.

Team Leadership:

Leading, training, and motivating the branch team to achieve high performance and customer satisfaction. Ensuring proper delegation of responsibilities and effective supervision of staff.

Compliance and Risk Management:

Ensuring adherence to all regulatory and compliance guidelines set by the regulator and the bank. Identifying, assessing, and mitigating risks associated with the branch's operations.

Customer Relationship Management:

Providing exceptional customer service and building strong customer relationships. Resolving customer queries and complaints and collecting feedback for continuous improvement.

Financial Performance:

Monitoring and improving branch profitability. Managing the book of business and increasing profitability. Ensuring timely renewals of loan cases and maintaining a low level of pending renewals.

Reporting and Audits:

Preparing reports on branch performance and other relevant data. Supporting branch audit teams and implementing corrective actions based on audit findings.
Job Type: Full-time

Pay: ₹21,190.62 - ₹40,000.00 per month

Benefits:

Paid sick time Provident Fund
Work Location: In person