Job Description

Position L1 Engineer Support - Onboarding & Off-boarding

Total Experience 1- 3 Years

Qualification Any degree

2. Good communication skills

3. It's a Hybrid role: locations- Bangalore, Mumbai, Pune, Chennai, Hyderabad, Gurgaon, Kochi / once or twice in a week office working system will be provided.

4. Immediate joiners to 15 to 20 days Notice period

5. Budget- 10L

6. Night shift is mandatory / work from home for night shift.

Responsibilities

? Execute onboarding and offboarding procedures for users across

customer environments.

? Create, modify, and deactivate user accounts in Google Workspace.

? Manage user and channel access in Slack, including permissions and

integrations.

? Handle user provisioning tasks in Jira and other ITSM ticketing tools.

? Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).

? Follow SOPs to ensure consistency, security, and compliance across

user lifecycle tasks.

? Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.

? Maintain accurate records of account status and license allocations.

? Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).

? Monitor ticket queues and complete tasks within defined SLAs.

? Participate in documentation of recurring tasks and suggest process

improvements. Desired profile

? 2-4 years of experience in IT support, onboarding/offboarding, or helpdesk roles.

? Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).

? Working knowledge of Slack user and workspace administration.

? Familiarity with Jira or equivalent ticketing systems.

? Basic knowledge of license management across common SaaS platforms.

? Strong attention to detail and ability to follow procedures precisely.

? Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.

? Good written and verbal communication skills.

? Strong time management and task ownership abilities. Preferred

Qualifications:

? Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.

? Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.

? Any certification in IT fundamentals or Google Workspace Admin is a

plus.

? Experience working in customer-facing IT service environments.

Sameer 9004984205

Job Type: Full-time

Pay: ₹40,201.81 - ₹80,476.81 per month

Benefits:

Health insurance
Work Location: In person