Job Description

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OBJECTIVES:

About the role:

The GTM Digital Operations Coordinator is responsible for enabling Operational Excellence within the GDD&T Commercial Innovation and External Experience (CEE) function. Under leadership of the Head of GTM Digital innovation this role will work closely with CEE LT and Operations Leads to:

Assist in managing digital operations to facilitate superior user experiences, effectively leveraging Takeda's technological tools. Collaborate to maintain and optimize digital interaction points to boost user engagement and satisfaction Foster continuous innovation within digital external operations, adopting new technologies to stay at the forefront of digital healthcare. Monitor and report on potential risks to ensure seamless digital service delivery.

ACCOUNTABILITIES:

Initiate and plan programs consisting of multiple projects and work streams with medium complexity. Assist in the planning and execution of team meetings and events, ensuring logistical needs are met and timelines adhered to. Coordinate event materials and follow-up actions for seamless delivery and stakeholder satisfaction. Maintain training schedules, materials, and records, ensuring associates are well-informed of available learning opportunities. Contribute ideas and support activities to foster team engagement and collaboration. Draft and disseminate internal communications and updates to ensure alignment across the team. Assist in maintaining content across communication platforms, ensuring accuracy and relevance. Continuously assess and improves digital processes to enhance external stakeholder experiences, ensuring operational efficiency and effectiveness Identifies and directs the program and resource priorities that align with business objectives and execute plans that drive toward goal achievement. Partner with other DD&T and business area leaders across multiple functions to identify and plan major programs and projects. Assure appropriate prioritization and alignment with the strategy and direction of the organization and that appropriate resources are allocated for their development. Establishes and manages key relationships across a broad sphere of influence in a matrix organization. Manage the overall relationship between CEE and several major business areas. Communicates with executives and managers in these areas on a regular basis to understand high-level requirements, address issues, manage expectations and review project status. Ensures programs and projects are delivered in accordance with all applicable compliance requirements, e.g. GxP. Monitor the market to gain knowledge and understanding of emerging operations knowledge and implement best practices and continuous improvements.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Required:

Bachelor's Degree or High School with 3 years Digital, Technology Operations experience 2+ years relevant experiences; exposure to project management principles Extensive experience partnering with multiple stakeholders to plan and deliver programs. Extensive program/project management experience Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner. Ability to utilize data collection, analysis, maintenance application and refinement methods to make fact based decisions. Ability to analyse a wide variety of data and make appropriate decisions. Ability to set priorities, develop workflow processes. Ability to write and speak in the English language

Desired:

Exposure to pharmaceutical industry and experience. Takeda Operations - comprehensive understanding of Takeda's operating structure and methods

Locations

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IND - Bengaluru

Worker Type

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Employee

Worker Sub-Type

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Regular

Time Type

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Full time