Job Description

Job Title: Business Process Transformation Lead | Sr Manager | GN SONG Service
Management Level: 06 - Sr Manager
Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad
Must have skills: Process Transformation, Lean Six Sigma Certification
Good to have skills: CRM knowledge/experience on tools viz. Salesforce
Job Summary: As a Business Process Transformation Lead, you will be responsible for analyzing, designing, and optimizing business processes to enhance organizational performance. Your typical day will involve working with stakeholders across various departments, conducting in-depth analysis of existing business processes, and developing strategies for process improvement.
Roles & Responsibilities:

• Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement process improvement strategies that align with organizational goals and objectives.
• Utilize data-driven insights to measure process performance and identify areas for optimization.
• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML).
• Document and communicate process changes and improvements clearly to stakeholders.
• Lead large-scale process re-engineering projects from conception through to successful implementation.
• Develop and manage project plans, including scope, timelines, resource allocation, and budgets.
• Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks.
• Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes.
• Establish and track key performance indicators (KPIs) to measure process effectiveness and impact.
• Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities.
• Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives.
• Communicate complex concepts and project updates clearly and effectively to diverse audiences.
• Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process.

Professional & Technical Skills:

• Extensive experience in process transformation, including senior-level roles in process modeling and re-engineering with relevant certification (e.g., Six Sigma Black Belt).
• Deep knowledge of Lean Six Sigma principles and methodologies, with a proven track record of successful implementation.
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Celonis, Signavio).
• Proven ability to analyze and solve complex problems, develop innovative solutions, and make data-driven decisions. Experience in process mining tools and data analytics (e.g., Celonis, Power Automate).
• Strong project management skills, with experience managing complex, multi-disciplinary projects.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive change at all organizational levels.
• Experience in management consulting firms is preferred.
• CRM knowledge/experience on tools viz. Salesforce is preferred.

Additional Information:

• The ideal candidate will possess a strong educational background in business or a related field, along with a proven track record of delivering impactful solutions using process transformation methodologies.
• This position is based at our Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, office.

Experience: Minimum 12 years of experience is required
Educational Qualification: MBA preferred
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