Job Description

Job Summary

As part of Accenture's Global Network Retail team, you will work on digital transformation programs for leading global retailers. The role combines strategic consulting with hands-on implementation to drive outcomes across e-commerce, loyalty, and customer/marketing analytics. You will partner with clients to design customer-centric digital strategies, translate them into actionable roadmaps, and ensure successful execution by working with cross-functional and technology teams.

Roles & Responsibilities

Lead or support client engagements focused on retail digital transformation, spanning e-commerce platforms, loyalty programs, and customer analytics. Conduct diagnostic assessments, workshops, and benchmarking to shape digital roadmaps. Collaborate with technology teams to implement solutions (e.g., SAP Hybris, Salesforce Commerce, Adobe Experience Cloud, CDPs). Drive requirements gathering, functional design, and solution validation to ensure alignment with client objectives. Manage data-driven marketing and analytics projects, enabling personalized campaigns, customer segmentation, and ROI measurement. Support business case development, operating model design, and transformation governance. Mentor junior consultants and contribute to thought leadership and asset development in retail digital.

Additional Information

The ideal candidate brings a balance of strategic consulting expertise and implementation know-how, with proven experience in retail digital transformations. This role offers the opportunity to work in a global consulting environment, delivering high-impact outcomes for Fortune 500 retailers while contributing to Accenture's growing retail digital capability


About Our Company | Accenture

Professional & Technical Skills

Must Have:

+ Strong understanding of retail digital trends - omnichannel commerce, loyalty ecosystems, personalized marketing.
+ Experience in consulting frameworks (business case creation, value tree, transformation roadmaps).
+ Hands-on involvement in platform implementations (e-commerce, CRM, loyalty, analytics).
+ Proficiency in working with cross-functional client teams across IT, marketing, and operations.

Good to Have:

+ Exposure to retail data monetization, retail media networks, and GenAI in customer engagement.
+ Experience in program management, agile delivery, and design thinking workshops.