Job Description

Warranty, Aftersales & Service - Automotive
Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.
Practice: Automotive, Industry Consulting, Global Network I Areas of Work: Warranty, After sales & Service | Level: Consultant | Location: Bangalore, Gurugram, Mumbai, Chennai, Pune | Years of Exp: 6-10 years | Language: English
Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?
Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.
The Practice - A Brief Sketch
GN Automotive Practice has deep expertise in delivering Digital Transformations, Sales & Operations Planning, Platform Transformation, Spare Parts & Warranty Management, Service Process Excellence, Connected Vehicles, Dealer performance Management, Process Automation & Digitization, Software Enablement, Zero Based Spend & Spend analysis, Peer Benchmarking, Value Architecture, Process Improvement, IoT and Industry Analytics
Let's infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, you'll help drive the following:

• Harness extensive industry knowledge, people, and assets to deliver sustainable long-term solutions.
• Work collaboratively with customer stakeholders to provide in depth date analysis, reports & effectively communicate insights.
• End to End management co-ordination of the project (PMO) and responsible for the successful completion of the project within a stipulated budget
• Handle Digital Request for Proposals (RFPs), Request for Information (RFIs) and Request for Quote (RFQs) end-to-end, manage Pre-sales activities.
• Responsible for creating all customer deliverables and commercials for the pursuit including deal structuring, response management, and bid management.
• Drive thought leadership initiatives; handle client visit, partner/ analyst relationship, etc.
• Understanding of Digital trends around customer, employee and immersive experiences.
• Perform research and collect data on industry, market, companies, and competitors and consolidate information into actionable items, reports, and presentations.
• Comprehensive experience in producing high quality Go-To-Market (GTM), Point of Views (POV) and client presentations

Bring your best skills forward to excel in the role:

• Problem-solving skills to identify, escalate, track and resolve issues in time
• Strong project management skills and ability to run projects on his own
• Effective presentation and public speaking skills
• Ability to work in a rapidly changing environment where continuous innovation is desired
• Ability to effectively team with others in a large, global organization
• Analytical skills to bring clarity to complex issues and gather data-driven insights
• Excellent communication and interpersonal skills
• Cross cultural competence with an ability to thrive in a dynamic environment
• Manage and work with key stakeholders onshore and onsite

Read more about us.
What's in it for you?

• An opportunity to work on

with key G2000 clients * Potential to
with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. * Ability to embed
into everything--from how you service your clients to how you operate as a responsible professional. * Personalized training modules to develop your
to grow your skills, industry knowledge and capabilities * Opportunity to thrive in a
that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions -- underpinned by the world's largest delivery network -- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit
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At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .
Your experience counts!

• MBA from Tier 1 and 2 business school
• Must have Industry Expertise in Automotive around functions such as

• Aftersales (Customer Service)
• Dealerships
• Warranty
• Spare Parts

• 8-12 years of progressive work experience in Consulting firms/ OEMs in the Automotive domain.
• Prior project or work experience in Warranty Operations/Aftersales and Service
• Good knowledge of Automotive Aftersales.
• Experience in design, optimization, and implementation of business process.
• Program Management: Involves effectively planning, managing, and coordinating multiple projects in a dynamic environment with numerous and complex stakeholders' groups and execute on-time and on budget.
• Should have hands-on experience of web content management, marketing

analytics tools, marketing functions, etc. * Drawing on extensive knowledge and experience across marketing or analytical projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis.

• Active role in the identification of opportunities by farming existing relationships and growing new networks.
• Ability to work independently with minimal supervision.

About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
Visit us at
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