Job Description

Key Responsibilities

1. Service Operations Management

Oversee the entire service department, including workshop, body shop, and customer service. Ensure smooth workflow management, job allocation, and timely vehicle delivery. Maintain high-quality standards in repair and maintenance as per OEM guidelines.

2. Business & Financial Performance

Drive profitability of the service department through effective cost control and revenue enhancement. Monitor and achieve monthly/annual service targets, including labor revenue, spare parts sales, and customer retention. Prepare budgets, forecasts, and MIS reports for management review.

3. Customer Satisfaction & Retention

Ensure customer complaints are handled promptly and effectively. Monitor CSI (Customer Satisfaction Index) scores and take corrective actions to improve service quality. Develop loyalty programs and retention strategies in coordination with the CRM team.

4. Team Leadership & Development

Lead and motivate a team of Service Managers, Advisors, Technicians, Body Shop staff, and Support staff. Conduct regular training, skill development, and performance evaluations. Foster a positive work culture that encourages teamwork, accountability, and continuous improvement.

5. Compliance & Standards

Ensure compliance with OEM standards, dealership policies, and statutory regulations. Maintain safety, housekeeping, and discipline across the service facility. Implement quality checks and audits regularly.

6. Strategic Initiatives

Identify opportunities for business growth, including new service offerings. Enhance digital tools adoption (DMS, CRM, online service booking, etc.). Build strong relationships with OEM representatives and corporate clients.

Key Skills & Competencies

In-depth knowledge of automobile service operations (cars/vehicles). Strong leadership and people management skills. Excellent customer handling and communication abilities. Business acumen with a focus on profitability and growth. Analytical skills for problem-solving and decision-making. Proficiency in DMS/ERP and MS Office tools.

Qualifications & Experience

Graduate/Diploma/Degree in Automobile/Mechanical Engineering (preferred). 10-15 years of experience in automobile service, with at least 5 years in a senior managerial role, especially Maruti Suzuki. Proven track record of achieving service and business targets.
Job Types: Full-time, Permanent

Pay: ₹21,688.82 - ₹87,351.68 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person