Job Description

Job Title: General Manager - Sales

Company:

Rukmani Motors Pvt. Ltd. (Maruti Suzuki Dealership)

Location:

Indore, Madhya Pradesh

Experience:

10-15+ years (Automobile industry experience preferred)

Reporting to:

CEO / Managing Director

Role Objective

The GM Sales is responsible for leading the entire sales department to achieve monthly and annual volume targets, ensuring high customer satisfaction scores, and maintaining the dealership's market share in the Indore region. This role involves strategic planning, team leadership, and high-level coordination with

Maruti Suzuki India Limited (MSIL)

.

Key Responsibilities.

1. Sales Strategy & Target Achievement

Drive the sales of the entire Maruti Suzuki range to meet monthly volume targets. Monitor and improve

conversion ratios

from inquiry to booking and final delivery. Formulate and execute marketing and BTL (Below the Line) activities like roadshows, displays, and digital lead generation.

2. Operational Excellence

Ensure 100% adherence to

MSIL Standard Operating Procedures (SOPs)

. Oversee value-added services including

Maruti Insurance, Finance (MIMF), True Value (Exchange), and Genuine Accessories (MGA)

.

3. Team Leadership & Training

Manage a large team of Sales Managers, Relationship Managers, and Sales Consultants. Conduct daily/weekly performance reviews and provide coaching to bridge performance gaps. Ensure the team completes mandatory MSIL training and certifications.

4. Customer Experience (CSI/CDI)

Maintain top-tier

Customer Satisfaction Index (CSI)

and Customer Delight Index (CDI) scores. Handle high-level customer grievances and ensure timely resolution to maintain brand reputation.

5. Financial Management

Review P&L statements for the sales department. Optimize operational costs while maintaining high productivity. Manage dealer discount structures within the approved margins.
Job Types: Full-time, Permanent

Pay: ₹85,000.00 - ₹95,000.00 per month

Work Location: In person