Job Description

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About this opportunity

We believe in trust \xe2\x80\x93 we trust each other to do the right things. Therefore, we believe in taking decisions as close to the product and technical expertise as possible!

We truly believe in happiness, we enjoy and feel passionate about what we do and value each other\xe2\x80\x99s technical competence deeply!

Support Ericsson\xe2\x80\x99s service delivery strategy by ensuring quality, compliance and driving continuous improvement and cost optimization in the GSCs.

Support deployment programs and common structures in site dimension. Identify and implement improvements in GSCs in collaboration with hosted BA units and relevant support functions.

Additionally support as centralized PMO for all the GSCs to drive governances, OKRs and management reporting for GSCs.

What you will do

• Responsible for driving GSCs OKRs and KPI\xe2\x80\x99s and associated governance
• Responsible for GSCs strategy execution aligned with Group strategy & wide initiatives
• Plan and drive cross SDU improvement initiatives from site perspective e.g. cost optimization, new working models like exploring tier-2 locations & hybrid ways of working, crisis management etc.
• Responsible for Operational System / Operational Excellence initiatives across all GSC Sites in close association with Global Site BE teams
• Define and coordinate internal ways of working and site-level common policies with different units
• Responsible for supporting deployment of the service delivery quality strategy and culture in GSC
• Responsible to drive inter-GSC collaboration and standard process sharing

You will bring

• 12+ years of solid experience in services business
• Demonstrated ability of Strategy Execution
• Strategic problem solver \xe2\x80\x93 balancing & right mix of long term & short-term objectives
• Extensive knowledge of Ericsson Customers, Portfolio, Delivery model & strategy.
• Excellent Project/Program Management skills
• Sound Business and Financial Savvy
• Good at Data Analytics & investigation techniques
• Customer oriented and business minded \xe2\x80\x93 has a consultative approach and focus on profitability

Why join Ericsson?

At Ericsson, you\xc2\xb4ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\xc2\xb4s possible. To build never seen before solutions to some of the world\xe2\x80\x99s toughest problems. You\xc2\xb4ll be challenged, but you won\xe2\x80\x99t be alone. You\xc2\xb4ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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Req ID: 724266

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