Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Head - Cen Operations

Job Level/ Designation

M3

Function / Department

Technology - Transport, Central Operations Group

Location

Mumbai

Hiring Manager

Vijaykumar Vemula

Job Purpose

• Responsible for CEN transport network expansion operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
• Responsible for indirectly contribute to the overall performance of the network services delivery by way of effective problem management by minimizing the adverse impacts of incidents and problems on the customer business caused by errors or by other means.
• Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, Ericsson); MS partners (Nokia, Ericsson, Huawei) and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation

Key Result Areas/Accountabilities

Key accountabilities and decision ownership

[max 5]:

• Operation responsibility of Pan India CEN - MPLS network consist 1300 PoPs of circle network.
• Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
• Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
• Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
• Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
• Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.
• Develop IP competence across transport vertical to be ahead of curve.

Core Competencies, Knowledge, Experience

Core competencies, knowledge and experience [max 5]:

• 10-15 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain
• Experience in implementation, operations & management of data networks and services in large service provider environment.
• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
• In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
• Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
• Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
• Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
• Excellent team building capabilities and communication skills.

Must have technical / professional qualifications

• BE in Electronics & Telecommunication/IT
• Industry Certification - ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP mandatory.
• Good stakeholder-management skills to interface with business heads
• Proven people management skills
• Effective communication and inter-personal skills
• Proactive in approach with positive attitude
• Balanced in handling emergencies
• Experience in virtual team management.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership