Job Description

Some careers shine brighter than others.


If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.


Department: GCIO


Key Responsibilities:

Deal Initiation/Assurance

& Financial Planning

Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver. Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling - this will need to happen for not only new deals but also with the current landscape of providers. Provide 3rd party requirements to procurement. AOP (Annual Operating Plan) and SCO (Supply chain optimisation) - Working with project teams to identify, plan and execute cost optimisations initiatives. Analyse options and support the development of Business Cases. Ensure renewals/pipeline is managed with sufficient time to scrutinise and/or make changes

Negotiation & Contracting

Review existing contracts - assess SLAs and other T&C's to ensure vendor service is meeting requirements P&L development and business case updates. Confirm financial, workforce and recharging model. Support Procurement with commercial negotiation, assessment, and deal structuring.

Approvals & Execution

Confirm contract meets requirements, including funding and P&L impact. Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process. Support approval briefings, incl. COO, Finance and Tech. Update forecasts and manage budget/funding and workforce requirements. Submit and/or manage Purchase Orders Process improvement across the end to end pipeline management and reviews through to approvals.

Vendor Performance and Vendor Governance framework

analysing and creating, where appropriate, measurement to ensure SLA adherence and continuous improvement of the Vendors performance (and reviewed in governance forums) Identifying and delivering contractual reviews and improvement areas. Negotiating with the vendor to deliver contract amendments. Arranging vendor governance forums and ensuring attendance, materials are prepared and follow up actions/improvements delivered Follow up reporting/communications material produced as required Validate benefit claims/ongoing contract/vendor reviews and continuous improvements identified and delivered Oversight of Third-Party Engagement Management (TPEM) tasks completion, vendor performance, and all associated risk management for GBGF


To be successful in this role you should meet the following requirements:

Proven track record in technology vendor management role within the financial services industry, preferably within multinational banks Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market Ability to translate technology strategy and align with vendors accordingly Experience of operating within a complex matrix environment Deep financial and commercial awareness Demonstrable experience in driving vendor performance, delivering service improvement plans and managing vendors across all contract types (T&M, Manage Services, hardware and software) Ability to manage and mitigate operational risk effectively Contract knowledge and able to design contracts to meet the requirements of the business Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes Understanding of the HSBC Group and its strategy, structures and processes Knowledge of the external environment - regulatory, political, competitor and market

You'll achieve more when you join HSBC.


www.hsbc.com/careers


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by - HSBC Software Development India