Job Description

Overview:
Overview
Connecting clients to markets - and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets - focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies. Responsibilities:
Position Purpose:
The Global Travel Manager is responsible for designing, implementing, and managing a company's global travel strategy, ensuring cost efficiency, traveler satisfaction, policy compliance, and operational excellence across all regions. This role oversees all aspects of corporate travel--including air, hotel, ground transportation, payments, data reporting, risk management, and supplier partnerships--and serves as the primary liaison between internal stakeholders, travel management companies (TMCs), technology partners, and travel suppliers.
Key Responsibilities
Strategic Program Leadership

• Develop and execute a global travel strategy aligned with company objectives, financial goals, and employee experience expectations.
• Own the global travel policy; Finance, Legal, and HR to ensure alignment, compliance, and continuous improvement.
• Drive adoption and optimization of travel technology platforms (e.g., Spotnana, Concur, SAP/Workday integrations, OBT configuration, virtual card solutions).
• Lead global initiatives including program consolidation, supplier optimization, expansion into new markets, and implementation of new tools and automation.
• Lead regional travel bookers, updates, escalations, feedback
• Drive reporting requirements, analyze costs, consolidate recommendations and changes applicable with summary slide decks for Exco to review quarterly
• Track corporate milage, schemes, refunds, air-miles to ensure these are received back, applied correctly to achieve optimum costs and utilization of our programmes.

Supplier & Contract Management

• Negotiate global and regional agreements with airlines, hotels, car rental companies, distribution partners, and virtual payment providers.
• Manage RFP processes for air and hotel programs--sourcing, benchmarking, evaluation, award decisions, and annual rate loading.
• Monitor supplier performance, SLAs, and program value (discounts, amenities, rebates, volume commitments).
• Maintain strong relationships with key industry partners and escalate issues when necessary.

Operational Excellence & Traveler Experience

• Oversee the performance of the Travel Management Company (TMC) and ensure efficient booking, fulfillment, ticketing, servicing, and VIP support.
• Lead troubleshooting for escalations, disruptions, payment failures, ticketing errors, or system outages.
• Optimize workflows such as approval processes, unused ticket management, trip templates, event travel, and special traveler populations (interns, candidates, VIPs).
• Promote an excellent traveler experience through education, communication, and tools that support personalization and ease of use.

Risk Management & Duty of Care

• Partner with Security and HR to ensure traveler safety and risk preparedness.
• Support global crisis response with our Business Resiliency team, including traveler tracking, communication, and contingency planning with .
• Ensure compliance with regional regulations (e.g., GDPR, tax implications, visa/immigration guidelines).

Financial Management & Reporting

• Own the travel budget, forecasting, and cost-savings initiatives.
• Implement and optimize payment solutions (virtual cards, lodge cards, UATP, direct bill).
• Oversee reconciliation processes, financial controls, and audit readiness.
• Develop dashboards and KPIs: spend analytics, savings performance, supplier utilization, traveler behavior, OBT adoption, policy compliance.

Stakeholder Management & Communication

• Build trusted advisor relationships with senior leadership, business units, and global offices.
• Communicate program updates, policy changes, performance insights, and strategic recommendations.
• Lead cross-functional information share and meetings with Finance, Corporate Services, HR, IT, and Legal.
• Ensure consistent, scalable processes across all global regions.

Team Leadership

• Manage travel operations staff, program coordinators, or vendor support teams across multiple regions.
• Provide training, coaching, performance evaluations, and career development opportunities.

Qualifications:
Qualifications

• 10+ years of progressively responsible experience in corporate travel management, global mobility, procurement, or travel operations.
• Deep knowledge of the global travel ecosystem (air/GDS, NDC, hotel distribution, TMC operations, virtual payments, OBTs).
• Experience with contract negotiation, RFPs, and supplier management.
• Strong analytical skills and proficiency with travel reporting tools and dashboards.
• Experience with Workday, SAP, Spotnana, Concur, or similar systems preferred.
• Excellent communication, relationship management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Global mindset with experience operating across regions and time zones.

Success Indicators

• Increased traveler satisfaction and adoption of the travel platform.
• Meaningful cost savings and improved supplier performance.
• Reduction in escalations and operational disruptions.
• Strong cross-functional alignment and stakeholder trust.
• A modern, scalable, data-driven global travel program.

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Skills Required