Job Description

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Job Title : Implementation & Service : Platform onboarding

Location- Bangalore (for US Region Support)

Role Description

The Payments Processing Analyst is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations. This includes the processing of time-critical, complex transactions on behalf of the bank\xe2\x80\x99s internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.

The Payments Processing Analyst undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, they should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the bank or for our clients.

The Payments Processing Analyst may also be in direct contact with clients in relation to payment processing offered by the bank, if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Manage a portfolio of client projects and end to end implementation of mandates. Working closely with the Sales team in understanding client requirements for products / services / solutions towards managing post-sales relationship with customers
• Executing Service Level Agreements and other product-specific documentation requirements with customers
• Coordinating with the Operations team for smooth start-up of services
• Manage team and support them on training / Knowledge sharing
• Be part of the agile team as an Implementation Owner to deliver the product build to support the business growth and strategy
• Implementation of cash management solutions that include Electronic Banking/ ERP interfaces / Host-to-Host connectivity / Services, Payables, Receivables and Liquidity Management.
• Supporting existing customers on cash management platforms and back office administration relating to cash management solutions.
• Act as contact person (entry point) for client\xe2\x80\x99s (internal and external) technical support across all involved Deutsche Bank areas and coordinate communication to client.
• Initiates and coordinates the technical investigation within the Global Implementation & Service organization, follow-up with customer as agreed, escalate if necessary, provides final feedback to the customer.
• Analyze and deal with complaints from internal and external clients, to ensure that the original Deutsche Bank commitment is accomplished and the client satisfaction and loyalty is restored.
• Discussion with Implementation Managers/Customers on connectivity requirements for Host-Host and API solution
• Understanding the various communication Protocols and API (Application Programming Interfaces) supported by the application and suggest the suitable solution
• Sending the required set-up forms and verify once received
• Analyse and resolve connectivity issues as part of customer testing (including understanding of LOG-files)
• Configure all Test systems & servers including routing rules, PKI, Digital Certificate with SSL/Sign & Verify/Encryption/Decryption mapping
• Support Customer Testing and get the sign-off
• Coordinate with Infra. teams on Firewall opening request/UNIX user creation for customers to connect

• Understand various financial message / transaction file formats (especially XML) to be tested for compatibility with bank\xe2\x80\x99s systems
• Production cut-over activities to be handled and provide all technical and functional parameters as part of Change Request to production team and get all necessary approvals
• Coordinate the set-up of clients/accounts in production environment
• Perform production set-up verification
• Perform hand over procedures to Production Management Team
• Support Penny Testing along with Production Management/Implementation Manager and customers
• Plan, document, track and manage the Client Adoption requests and discuss the priorities when the demand exceeds capacity
• Perform server maintenance sanity checks
• Coordination of Testing activities with multiple back-end application teams
• Conduct regular calls with Implementation Managers on regular basis
• Support all regions including US/AP/EU in various shift
• Raise PKI certificate request and provide the public certificate chain to customers
• Receive and validate all signed-forms from customers(PKC and CSR confirmation)
• Solve production issues as part of API and DBDC L1 and/or coordinate with respective L2/L3-Teams in 24/7 mode.

Your skills and experience

• Hands-on experience in Cash / Trade / Custody Application Support
• Hands-on experience in UNIX
• Hands-on experience in various communication Protocols (SFTP, AS2, HTTPS, FTPS, etc.)
• Hands-on experience with Core Java
• Hands-on experience in Oracle
• Hands-on experience in Firewall opening & networks
• Hands-on experience in various file / message formats
• Hands-on experience in API
• Knowledge on various compression, encryption techniques
• Knowledge on SSL and SSH authentication
• Knowledge on Webmethods

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank