Job Description

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Location - Hyderabad/Trivandrum/Kochi/Bangalore/Chennai/Pune/Noida
Experience : 15 plus years
About the Role :
We are seeking a highly organized and experienced Global SOC Operations Manager to oversee the day-to-day operations of our Security Operations Centers (SOCs) across multiple regions. This role is critical in ensuring that all SOC teams consistently adhere to the processes and procedures defined by the MDR leadership, and that operational excellence is maintained across all tiers (L1, L2, L3). You will act as the operational bridge between strategic direction and tactical execution, working closely with SOC managers, team leads, and the MDR lead to drive consistency, efficiency, and continuous improvement.
Key Responsibilities :

• Oversee daily SOC operations across all regions, ensuring alignment with defined MDR processes and procedures.

• Monitor and enforce compliance with detection, escalation, and response workflows.

• Collaborate with SOC managers and team leads to ensure consistent implementation of new detections and operational changes.

• Track and report on SOC performance metrics (e.g., SLA adherence, handling times, false positive rates). All tasks should be measured, and tracked.

• Identify operational gaps and inefficiencies, and lead initiatives to improve processes and tooling.

• Proactively identify opportunities for improvement or enhancement across SOC operations, and work with relevant stakeholders to implement solutions through:

o New or refined processes
o Automation and orchestration
o Development and deployment of Agentic AI solutions

• Coordinate onboarding and ongoing training programs to ensure all analysts are aligned with current procedures.

• Act as the primary liaison between MDR leadership and regional SOCs for operational matters.

• Maintain and update documentation, SOPs, and playbooks in collaboration with process owners.

• Facilitate regular governance meetings and feedback loops between SOCs and MDR leadership.

Qualifications :

• 10+ years of experience in large Security Operations, with at least 5 years in a leadership or coordination role.

• Deep understanding of SOC workflows, MDR services, and incident response processes.

• Experience managing or coordinating large, distributed security teams.

• Strong knowledge of SIEM, SOAR, and ticketing systems.

• Excellent communication, organizational, and stakeholder management skills.

• Ability to translate strategic guidance into actionable operational plans.

• Familiarity with frameworks such as MITRE ATT&CK, NIST, or ISO 27001 is a plus.

• AI and Agentic experience - advantage

Preferred Attributes :

• Experience working in or with MSSPs

• Strong analytical and reporting skills

• Process-oriented mindset with a passion for operational excellence

• Experience with automation, scripting, or AI-driven security tools

• Ability to thrive in a fast-paced, global environment

Skills:
Security Operations,MDR,Delivery Operations
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.