Job Description

Summary -Own solution development in the respective area, through operational steady state managing the operations/delivery/design and engineering of all service and systems in scope, ensuring stability and integrity, and meeting customer service levels. Major accountabilities:

• Act as primary point of accountability for respective service matters for designated business or IT customers usually across locations, business domains, and/or geographical boundaries; Monitor, measure, report and review performance of services;; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures

Key performance indicators:

• Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility, Ability to evaluate and launch new services and capabilities -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services -Establish a Technical Vision, clear strategy, and execution against the plan

Minimum Requirements:
Work Experience:

• Proven Ability to Develop trust-based relationships with key regional.
• Ambiguity.
• Major Change.
• Major Change.
• Proven Ability to Develop trust-based relationships with key regional.
• Ability to work and lead (a cross-functional team) in a matrix.
• Strong customer orientation.
• Experience working cross-functionally and trans-nationally.
• Experience working cross-functionally and trans-nationally.
• Market and customer intelligence.
• stakeholders.
• stakeholders.
• environment.

Skills:

• Risk Management.
• Risk Management.
• Audit Methodology: Identifying and Testing Controls for Business Risk.
• Audit Methodology: Identifying and Testing Controls for Business Risk.
• Organizing and planning.
• Organizing and planning.
• Active Learning.
• Active learning.
• Active learning.
• IT Service Level Management.
• IT Service Level Management.
• Knowledge of IT Infrastructure & systems.
• Knowledge of IT Infrastructure & systems.
• Quality decision making.
• Quality decision making.

Languages :

• English.

Skills Desired

Novartis