Global Services Quality Assurance Specialist I

Year    Bangalore, Karnataka, India

Job Description

About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Overview:
Responsible for conducting verification of information that the Data Entry specialists key into the payroll system on behalf of the payroll specialist. This individual will use established guidelines and procedures to inspect daily work to ensure accuracy and work directly with the data entry team to resolve issues. Responsibilities:

  • Performs daily inspection of data entry specialists work to ensure accurate information is keyed into the payroll system.
  • Researches open and missing items timely on findings and partners with others to ensure errors are resolved and the outstanding issues corrected, while also determining the root cause of the discrepancies
  • Works with internal Service and Data Entry partners to aid in issue resolution and recommend process improvements.
  • Exhibits comprehensive knowledge and demonstrates a thorough understanding of Agency standards and various audit processes and tasks as indicated in the TARG and on the Audit dashboard through ongoing training
  • Compiles data for each individual they inspect and reports information back to the supervisor or manager of the department
  • Other duties as assigned to support the general purpose of the position's function.
Qualifications:
  • Bachelor degree - Required
  • 2 years of experience in a related field.
Live the Paychex Values: * Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.
Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

Skills Required

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Job Detail

  • Job Id
    JD4921797
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year