Global Service Delivery Lead
Year Bangalore, Karnataka, India
Job Description
Key Responsibilities
1. Global O2C Service Delivery
- Own end-to-end O2C operations: order initiation, credit management, invoicing, cash application, collections, and dispute resolution.
- Monitor and improve KPIs: DSO, CEI, billing accuracy, unapplied cash, dispute cycle time.
- Resolve escalations and ensure minimal impact on cash flow.
- Drive standardization and automation across O2C processes.
- Collaborate with GPOs to implement best-in-class practices and digital tools (e.g., RPA, AI).
- Maintain global O2C policies and ensure compliance.
- Partner with Sales, Legal, Treasury, and regional finance teams.
- Act as the primary interface for O2C service delivery.
- Manage third-party vendors and ensure alignment with service expectations.
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Job Detail
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Job IdJD3893628
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear