Job Description

Job Title:

Global Security Operations Center (GSOC) Manager

Location:

Hyderabad

Client:

ServiceNow (via G4S Secure Solutions)

Vacancy:

1

Salary:

Solely based on the performance of the candidate during the interview.

Reporting To:

GSOC Manager / Regional Security Manager

About the Role

We are seeking a proactive and experienced GSOC Manager to oversee day-to-day operations of the Global Security Operations Center in Hyderabad. This leadership role ensures 24/7 operational excellence, supervises team performance, manages critical incidents, and maintains security technology systems to protect people, property, and assets.

Key Responsibilities

Team & Operational Leadership

Lead, train, and mentor a team of GSOC analysts ensuring high performance, effective scheduling, and regular evaluations. Oversee daily operations to ensure compliance with security protocols and global standards. Act as the primary point of contact for emergency and routine calls, dispatch, and coordination. Promote a culture of accountability, collaboration, and operational excellence within the GSOC team.

Incident & Emergency Management

Respond to critical incidents, coordinate with internal teams and external authorities. Escalate critical threats and complaints swiftly to relevant stakeholders. Execute emergency protocols for fire, medical incidents, alarms, or natural disasters. Oversee real-time monitoring and response to alarms, emergencies, and security threats. Coordinate the dispatch of on-site EMS, security officers, and facilities support during incidents. Act as the first point of contact for emergency communications, offering clear and composed guidance. Ensure timely escalation of critical threats and incidents to relevant internal stakeholders.

System Oversight & Maintenance

Supervise security system functions including CCTV, alarms, access control, and communications. Monitor and maintain operational status of radios, telephonic equipment, FACP, etc. Ensure meticulous tracking of equipment maintenance and collaborate with IT/System teams. Monitor and manage surveillance systems including CCTV, access control, radios, telephony, and alarm systems. Supervise the maintenance and operational functionality of all security equipment with detailed data tracking and follow-up. Assist investigations with technical support, footage reviews, badge audits, and report generation.

Data, Reporting & Project Execution

Analyze incidents, document findings, and produce incident trend reports. Develop communication strategies for security alerts and key updates. Manage projects such as system upgrades, SOP enhancements, and training rollouts. Develop and implement efficient internal communication strategies during incidents. Provide timely incident reports, alarm summaries, and theft or accident documentation. Monitor and report on key performance indicators (KPIs) to improve service delivery.

Threat Intelligence & Investigations Support

Monitor global threat trends and produce advisories and intelligence summaries. Support investigations with footage, badge audits, and technology-related requests.

Process & Project Management

Lead security-related projects including technology upgrades and GSOC process enhancements. Support the development and rollout of GSOC policies, standard operating procedures, and staff training modules. Drive strategic initiatives in threat intelligence, travel safety, and global emergency preparedness.

Candidate Profile

Gender:

Male candidates preferred

Age:

30-40 years

Physical Requirements:

Minimum height of 5'8"; physically fit

Should be a fluent English speaker

Educational & Professional Requirements

Bachelor's degree in Security Management, Criminology, IT, or a related field Preferred Certifications: CPP, PSP Minimum of 5+ years' progressive experience in crisis management, emergency services, or GSOC operations. Proven leadership in team supervision and crisis management

Key Skills & Competencies

Strong command of CCTV, access control, and incident case management systems Hands-on experience with Everbridge, Ontic, ServiceNow, and Microsoft 365 Superior decision-making, crisis response, and stakeholder communication skills High emotional intelligence and meticulous attention to operational detail

What We Offer

Weekly Off Provident Fund Medical Insurance Gratuity Leave Wages & Bonus (as per policy)

Application Process

Submit your updated resume via WhatsApp including

Date of Birth, Height, and Weight

.




Selection involves:


Resume screening Telephonic interview Face-to-face interview Offer letter & induction training at G4S Training Center

Contact Details

Name:

Abhay Mulik

Mobile:

+91 9972877452

WhatsApp:

+91 9113627282

Email:

abhay.mulik@in.g4s.com





This is a unique opportunity to lead a high-impact GSOC team for a globally renowned client, contributing to organizational resilience and safety. We look forward to your application.