Job Description

- GSOC Operator / Analyst
Employer: G4S Secure Solutions India Pvt. Ltd.
Client: Leading Global MNC (Confidential)
Location: South Zone (Hyderabad & other major cities as required)
Employment Type: Full-Time, Permanent
Reporting To: GSOC Supervisor / GSOC Manager
Payroll: G4S Secure Solutions India Pvt. Ltd.
Role Overview
As a GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.
Key Responsibilities
1. Threat Monitoring & Surveillance

• Monitor security systems (CCTV, access control, alarms, incident management tools).

• Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.

• Identify and escalate potential risks, anomalies, or suspicious activity.

2. Incident Response & Escalation

• Act as the first responder to incidents in line with global SOPs.

• Escalate issues to relevant stakeholders and dispatch ground teams when required.

• Maintain accurate incident logs and support investigations.

3. Emergency Operations

• Assist in fire, evacuation, lockdown, or medical emergency protocols.

• Coordinate with emergency services and ensure timely response.

4. Technology Oversight

• Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).

• Report and follow up on equipment faults with technical teams.

5. Intelligence & Reporting

• Track regional and global threats; share intelligence updates with stakeholders.

• Generate reports on incidents, trends, and SLA compliance.

• Provide video retrievals, badge audits, and analytical support for investigations.

6. Communication & Coordination

• Handle emergency and non-emergency calls professionally.

• Liaise with global security teams, C-suite executives, and law enforcement as required.

Candidate Profile
Education

• Graduate in Security Management, Information Technology, Criminology, or a related field.

• Certifications such as CPP, PSP, APP (ASIS) are advantageous.

Experience

• Minimum 1 year in GSOC/Command Centre operations.

• 2+ years in monitoring-based operations or customer service.

• Prior work with multinational clients preferred.

Technical Skills

• Hands-on experience with:

• Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.

• Security equipment: CCTV, access control, alarms, FACP panels.

• Ability to analyze data and prepare incident/intelligence reports.

Language Skills

• Fluent spoken and written English (mandatory, non-negotiable).

• Knowledge of Hindi desirable.

• Local language (mother tongue of location) mandatory.

Behavioral Competencies

• Strong situational awareness and multitasking.

• Calm decision-making under stress.

• Ethical, professional, and disciplined.

• Team-oriented with high emotional intelligence.

Work Environment

• Shift Pattern: Rotational (24/7, including weekends and holidays).

• Team Setup: Each shift staffed with 2-3 GSOC Operators and one Supervisor.

• Transport: Company-provided pickup/drop during night shifts.

Compensation & Benefits

• Salary: Negotiable (depending on the performance during the interview).

• Benefits: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).

Career Progression
GSOC Operator ? GSOC Analyst ? GSOC Supervisor ? GSOC Manager
Application Process
Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months' salary slips (if available)
Contact Person: Abhay Mulik
Email: Abhay.mulik@in.g4s.com
WhatsApp: +91 9113627282
Mobile: +91 9972877452

Skills Required