Job Description

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JOB PURPOSE:
Create and Maintain Framework for Process Documentation.Support alignment Processes and Systems across Functions and Capabilities.Ensure Compliance to Processes across all Regions and Capabilities.Bring in best practices across product portfolio to achieve process efficiency.Support adoption of Systems and Processes across Capabilities and Regions Create and circulate periodic reports.
JOB ACCOUNTABILITIES:
Process Support & Adoption Support

• Support Super Users & End Users on Process and Systems for Refreshers and New Features
• Provide Support to New Users as Business Expands and new Team members join the journey
• Keep Identifying System enhancement needs as Regions Evolve and their needs change
• Engaging with the Global Commercial Team Design, Deploy and support Cross Capability Services
• Documenting New Processes across functions at Global level as service offerings Expand
• Engaging with Tech Development team to design, develop and deploy the changes
• Help End Users/ Super Users to resolve any issues regarding any new Process, Existing features or any exception

Data Quality & Process Compliance

• Regularly manage and monitor the Quality of Data that is being fed into the Systems - Customer mapping, Lead, Opportunity, Workflows, Contract module, Exception and Complaint Module etc.
• Work with MDM team for supporting regular cleansing of Data
• Ensure alignment of Customer Data across Operations, Finance and Commercial
• Generate Aging reports for various parameters and work with End Users to resolve them
• Support any Data cleansing activity within the Systems used by Commercial End users

Continuous Improvement

• Work with Vertical Leads and Commercial Heads of Capabilities/Regions to identify and implement more efficient processes
• Collaborate with Commercial End users to identify means and ways of simplifying the Commercial Processes
• Engage with other Functional teams to eliminate unnecessary handovers and manual interventions to improve Efficiency
• Keep looking for best practices and share them across Regions and Capabilities
• Help to create a culture of Best Practice Adoption

Reporting & Analytics

• Creating Dashboards for Performance Monitoring and Periodic Review
• Generating customized reports
• Creating Customer specific Dashboards

KEY DELIVERABLES:

• Data Quality improvement in the Commercial Systems
• Good adoption of the various Applications like CRM, Quote Module, etc
• Improved adherence to Sales Processes

QUALIFICATIONS, EXPERIENCE AND SKILLS:
Education & Experience: Post-Graduation with 5-10 years' experience in Logistics and Supply Chain industry
Skills:

• Strong strategic thinking with the ability to translate data and insights into actionable plans
• Excellent communication and relationship-building skills, capable of engaging with senior executives and external stakeholders.
• Good knowledge of Analytical Tools like Power BI with good experience in creating Dashboards
• Experience in Commercial Support Function for a Logistics Organisation would be desirable
• Knowledge on the best practices, market trends, consumer trends, and the competitive environment for Sales vertical
• Knowledge of Macros would be an added advantage
• Lean/Six Sigma Certification will be an added advantage
• Experience in managing large scale organizational change in culture, management systems and Technology deployment

Skills Required