Job Description

Summary The Customer Research Lead drives global customer insight initiatives for Imaging, managing the Global Imaging Customer Panel and Voice of Customer programs to uncover actionable trends. This role designs and executes multi-country research studies, integrates findings into platforms like Qualtrics, and delivers executive-ready reports that inform strategy and product decisions. Success requires strong vendor management, advanced research expertise, and the ability to translate data into compelling business narratives.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles & Responsibilities

• Own and manage the Global Imaging Customer Panel, ensuring continuous engagement and actionable insights.
• Plan and execute quarterly and ad-hoc research studies on themes such as buying behavior, radiology challenges, and workflow optimization.
• Lead Voice of Customer programs and monthly connects to share insights and align research priorities across Imaging sub-segments.
• Serve as primary liaison for external research vendors, including sourcing, negotiation, and day-to-day project management.
• Integrate research outputs into platforms (e.g., Qualtrics data lake) for trend analysis and reporting.
• Develop and publish Insights Booklets and consolidated trend reports for executive stakeholders.
• Support competitive intelligence efforts by synthesizing market trends and customer feedback into strategic recommendations.
• Ensure all projects meet timelines, budget targets, and quality standard

Required Qualifications

• Bachelor's degree in Marketing, Business, Market Research, or related field; Master's preferred.
• 7+ years of experience in global market research and customer insights within healthcare or medtech.
• Proven ability to manage large-scale customer panels and execute multi-country research projects.
• Strong vendor management and negotiation skills.
• Expertise in survey design, qualitative and quantitative research methods, and data integration tools (e.g., Qualtrics).
• Excellent analytical and storytelling skills for executive reporting.

Desired Characteristics

• Strategic thinker with ability to connect insights to business outcomes.
• Highly collaborative in a matrixed global organization.
• Strong communication and influencing skills.
• Detail-oriented, proactive, and adept at managing multiple priorities.
• Passion for understanding customer needs and shaping product strategy.

Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: Yes

Skills Required