Job Description

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

As the People Technologies (HRIS) & Digital Experience Manager, you'll play a dual role, overseeing both the strategic implementation of HR technologies (HRIS) and deploying digital solutions to streamline processes, improve communication, and increase our employee experience using digital tools and resources in their daily jobs. This includes everything from the applications they use to the devices they work on and the support they receive.
You'll be our innovation champion, this role requires a combination of UI/UX (User Interface and User Experience) technical expertise, Design Thinking (Empathize, Define, Ideate, Prototype, and Test), project management skills, and a deep understanding of people processes, platforms, and apps.
Key Responsibilities:

• Oversee the design, implementation, maintenance, and optimization of our people digital workplace tools such as HRIS, platforms, employee portals, intranet sites, websites, mobile apps, and social media channels. To ensure that these tools are accessible, helpful, reliable, and meet employees' needs and expectations, in order to enable productivity and foster collaboration.
• Partner with the People team and other departments to develop and implement web and mobile initiatives that enhance the employee E2E process from Recruitment to Offboarding.
• Collaborate with cross-functional teams, including People, Communication, IT, and other departments. to identify opportunities for digital innovation, improve visuals and user experience navigation
• Develop and execute a comprehensive digital experience strategy aligned with business goals and employee needs.
• Led the planning and execution of change management strategy campaigns, promotions, and initiatives to drive employee experience and promote adoption and self-service culture across the people services.
• Participate in research and releases, conduct usability testing for web and mobile applications, and adjust designs based on user interaction feedback to ensure a seamless and user-friendly interface.
• Conduct workshops, sessions, interviews, surveys, and focus groups to gather employee feedback and identify areas for improvement.
• Develop and implement strategies to improve employee engagement, retention, and satisfaction.
• Conduct strategic benchmarks, compare offers, evaluate proposals, create business cases, and assist with negotiating and preparing contracts.
• Develop and implement a comprehensive Knowledge Management strategy to capture, organize, share, and promote Self-service culture across the organization.
• Manage and maintain knowledge management systems (Employee Portal, shared drives, SharePoint, hyperlinks to platforms, systems, and mobile apps.
• Work with the organization's subject matter experts (SMEs) to generate and select high-quality knowledge resources.
• Promote a culture of knowledge sharing and collaboration through workshops, training programs, and other initiatives.
• Present and defend designs and key milestone deliverables to peers and executive-level stakeholders, effectively communicating design rationale and concepts.
• Manage multiple projects concurrently, completing them on time and within budget.
• Track project progress and communicate updates to stakeholders.
• Ensure compliance with relevant regulations, standards, and policies related to digital content, privacy, and accessibility.
• Develop and maintain training documentation, guidelines
• Partner with relevant stakeholders to ensure that company and local policies, rules and guidelines are reflected in pur HRIS and platforms.
• Provide training and support to employees on the use of digital tools and platforms fostering a culture of collaboration, innovation, and continuous improvement.
• Coordinate and manage third-party vendors and external contractors to provide, create, support, and monitor multiple transactional people services.
• Configure and maintain the HRIS system, ensuring its accuracy, efficiency, and security.
• Develop and maintain system and user documentation and training materials
• Conduct audits of HR transactions and inquiries to ensure accuracy and compliance with policies and regulations.
• Analyze user data and adoption metrics, to identify opportunities, present findings and recommendations, propose action plans, contingency plans, new controls, training sessions, etc..) to HR leadership to support decision-making
• Build and maintain detailed project plans with all the dependencies and dates; owners designate project resources; prepare, monitor, and update budgets; report progress periodically; maintain a traceable record including all relevant stakeholders within the People Team.
• Analyze projects to improve the development and coordinate with other areas in a team effort to ensure that all problems are identified, documented, and addressed on time.

Proven characteristics and competencies for success:

• One Team
• Global Mindset
• Action & Ownership
• Collaboration & Influencing
• Customer Centric

Working Arrangement:

• Successful candidates will be required to work from 2:00 PM (IST) until the end of the business day.

Qualifications
Essential:

• BA, BS or Bachelor's degree in psychology, engineering, systems, or any other related career
• HR, MBA or Services Delivery Master Degree
• 8+ years of hands-on experience leading HR Service Delivery Centers, HRSC or Centers of Excellence, knowledge of compliance Reports, Monitor Analytics KPIs, SLA, OKRs, Managing people, Vendor Management
• Proven experience in developing and implementing Digital Employee Experience (DEX) initiatives, strategies and projects with a special focus on creating immersive and personalized experiences for different audiences.
• Exceptional leadership and collaboration skills.
• Excellent project management skills.
• Experience working with cross-functional teams.
• Excellent communication, collaboration, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience in deploying employee-centric initiatives

Desirable:

• Certified PM or Agile PM or similar is a plus
• Work experience in global high-tech industries, e-commerce or consultant firms.
• Visual UI/UX certificate or Master Degree or Customer Experience Master degree is a plus
• Experience in MS Office and Google Docs & spreadsheets

Personal attributes:

• Action-oriented mindset
• Eye for detail /Quality
• Passion for excellent customer (colleague) experience
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work independently and perform under pressure
• Good interpersonal skills / friendly and approachable
• Patient and tolerant
• Assertive

Additional Information
Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily - solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

• varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.