Job Description

Overview
The Leader of HR Operations & Services is a pivotal role that ensures seamless delivery of human resources services across a global organization. This individual will oversee critical HR functions, including global payroll and benefits administration, data integrity, and the development of HR dashboards and global compensation practices. They will also spearhead human resources administration processes to ensure operational efficiency, consistency, compliance, and employee satisfaction. This position requires a dynamic leader with a strategic mindset and a strong capacity for operational execution in a fast-paced, international environment with the ability to get into details.
Location: Bangalore
Working model: Hybrid, quite flexible
What you'll do in your role:

• Modernize HR with AI: You'll bring in new technologies like AI and automation to make HR tasks easier and faster, especially for things like hiring, paying employees, and creating HR reports. You'll also make it simpler for employees and managers to help themselves using online tools.
• Manage HR Data: You'll ensure all HR data is accurate and secure. You'll also create reports and dashboards to help the company understand its workforce better, track trends, and make smart decisions. This involves working with the IT team to improve HR systems.
• Oversee Compensation: You'll determine fair pay for different jobs, set salary ranges, and ensure the company's pay structure is competitive and aligns with company goals. This includes reviewing market trends and conducting salary surveys.
• Streamline HR Operations: You'll set up and maintain HR policies, manage administrative tasks related to employees (like hiring and leaving the company), and lead a team that provides excellent HR support to employees and managers worldwide. You'll also handle tough HR issues and conduct regular checks to ensure everything is compliant.
• Lead Your Team: You'll build and manage a strong HR team, focusing on teamwork, accountability, and continuous improvement. You'll also mentor your team members and work with other leaders in the company to ensure HR goals support overall business objectives. You'll also be a champion for diversity and inclusion.
• Temporarily, you would also oversee Global Payroll and Benefits for EMEA, before shifting most of the payroll responsibilities to our finance team.

What You'll Need:

• A Bachelor's degree in HR or a related field (Master's preferred).
• At least 10 years of experience in HR operations, with at least 5 years in a leadership role overseeing global payroll, benefits, and HR shared services.
• Experience with HR software like Workday, SAP SuccessFactors, or ADP.
• Strong analytical skills to understand data and use it to make decisions.
• Experience managing HR for multiple countries.
• A deep understanding of global employment laws and tax regulations.
• Excellent communication, problem-solving, and people skills, with a strong focus on helping employees.

What we are offering:

• Competitive salary including a base and a bonus.
• Great work/life balance with a hybrid or remote working set up that includes extra company-wide days off.
• A great team to work with an exciting, vibrant and friendly working atmosphere.
• Working internationally with global customers that are major players within ICT.
• IDC is a global knowledge company with a broad range of career challenges and opportunities, and you will become part of a dynamic, international network with a driven and collaborative culture.

Skills Required