Job Description

Company Description
ABOUT IQ-EQ
We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We're driven by our Group purpose, to power people and possibilities.

This is a senior leadership role within the first line of defense, with dual responsibilities. In addition to being the global head of IQ-EQ Operational Resilience, this job holder is also the Risk and Control lead for Group Operations.
Operational Resilience responsibilities

• Responsible for oversight of the overall Operational Resilience program, monitor the organisation's adoption of the program and report/escalate compliance, and associated continuity risks to Executive Management and relevant Risk and Compliance committees.
• Accountable for policy, standards and KPI development
• Drive the execution of group-level Operational Resilience and crisis management frameworks
• Collaborate with IQ-EQ local jurisdictions and GCD to align on policy and procedural requirements, while acknowledging jurisdictional ownership of Operational Resilience implementation.
• Support jurisdictions and GCD with tools, templates, and best practices to strengthen local continuity plans.
• Lead and facilitate cross-jurisdictional resilience exercising, scenario planning, and post-event analysis.
• Support Operational Incident and Crisis Management requirements of the Group as required
• Ensure programme is aligned with applicable regulatory expectations and industry best practices (e.g., DORA, PRA, ISO 22301).
• Drive a culture of Resilience across the organisation.
• Support audit (Internal and external) , due diligence and RFP requirements.
• Provide strategic direction to continuously evolve the organisation's resilience program n line with regulation, industry best practice, internal business strategy and client requirements.
• Work in partnership with technology, Group risk and compliance including information security, Cyber, Outsourcing and vendor management to support understanding of resiliency capabilities, to identify vulnerabilities and influence the business to address or accept associated risks

Group Operations, Risk and Controls responsibilities

• Act as the primary first line risk and resilience leader within the GCD.
• Working alongside the Group Operations leadership to ensure the team operates within its defined risk appetite, complies with group risk and compliance policies and standards, applicable regulatory requirements, and upholds robust governance standards.
• Leads the Risk and compliance team in Group Operations.
• Acts as an oversight and advisory body, supporting operational teams while maintaining a clear boundary to provide objective risk evaluation and compliance assurance.
• Work closely with the second line of defence (Group Risk and Compliance and Regional Risk and Compliance teams) to ensure effective implementation of applicable policies, risk frameworks and regulatory compliance.
• Oversee operational risk identification, assessment, and mitigation activities specific to the
• GCD
• Maintain and enhance the RCSA process for GCD operations in collaboration with global and local teams.
• Report key risks, controls, and performance indicators to senior leadership and governance bodies
• Lead the Risk and Compliance committees ensuring compliance with corporate governance standards
• Promote a culture of compliance and risk awareness in GCD
• Serve as a point of contact for auditors.
• This role also has oversight of the coordination of SSAE 18 (Statement on Standards for
• Attestation Engagements No. 18) and ISAE 3402 (International Standard on Assurance Engagements No. 3402) reports for IQ-EQ. This team works with our external auditors and countries/GCD locations to ensure these reports are produced in a timely manner.

This role will be based in our GCD and will have a primary focus on ensuring that the firm's operational resilience, risk, and control frameworks are being effectively implemented and adhered to across the GCD locations.
Cross-Functional Leadership

• Work with global and local stakeholders (e.g., IT, Legal, HR, Operations) to embed a culture of risk awareness and accountability.
• Act as a liaison between the GCD and group risk functions, ensuring effective communication and coordination.
• Represent GCD risk and resilience interests in global working groups and committees.

Skills

• Strong knowledge of operational risk and resilience frameworks (e.g., COSO, ISO 22301, DORA).
• Practical experience implementing and monitoring risk and control frameworks in delivery centre or shared services environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work independently in a matrixed, global organization.

Key competencies for position and level

• Strong operational risk management awareness
• Ability to influence decision making
• Commercial acumen
• Ensures accountability
• Manages complexity
• Drives engagement
• Situational adaptability
• Ability to build networks
• Develops talent

Key behaviours we expect to see
In addition to demonstrating our Group Values, the role holder will be expected to demonstrate the following:

• Proven ability to influence global teams and transformational initiatives in complex and multinational organisations
• Experience of leading crisis management efforts and incident response for high-impact events, ensuring the swift recovery of critical services.
• Experience collaborating with cross-functional teams, including IT, Group Risk and Compliance, HR , Operational teams to embed resiliency practices into day-to-day operations.
• Proven ability to influence and drive alignment across diverse teams and stakeholders, both internal and external.
• Knowledge of relevant global regulations, ideally resilience related.
• Experience working with external auditors, regulators, and industry bodies.
• Experience presenting to senior executive stakeholder and relevant committees.
• Ability to collaborate and influence effectively, working closely as a peer and trusted partner to Group senior leadership
• Hands on and collaborative approach, but with appropriate independence of mind and sound professional judgement
• Excellent communication and influencing skills
• Build credible relationships across IQ-EQ through consistent and authentic behaviour that generates lasting trust
• Resilience - ability to work and adapt in a fast pace and complex environment
• Cultural awareness/sensitivity, with strong emotional intelligence

Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the IQ-EQ Values
Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related field; Masters degree preferred.
• 10+ years of experience in operational risk, business continuity, or control functions in financial services.

Background experience

• A qualified and highly experienced Operational Resilience or Operational Risk Management professional with a background in financial services

Company, Product, Market knowledge

• Strong working knowledge of both trust and company administration and investor services (fund admin) sectors. Familiarity with relevant key operational, financial and regulatory requirements and with market standard Risk & Compliance technology solutions

Management & Leadership

• People and project leadership experience

Languages

• English

Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning.