Global Field Service Engineer

Year    PB, IN, India

Job Description

Who are we?


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Orbit & Skyline India Pvt. Ltd. is a leading semiconductor service provider with a robust and experienced team of professionals proficient in providing our customers with unique, feature-rich solutions that help them build environmentally friendly semiconductor manufacturing.


At Orbit & Skyline, our synergistic cross functional team of Mechanical, Electrical, Electronics, Software, Equipment, and process engineering is delivering end to end solutions to our customers in semiconductor equipment manufacturing space. We are partnering with our customers across the complete semiconductor value chain spectrum that includes Hardware design and development, Supply chain management, Quality management, Product Management, Reliability, Data Science, ML/AI and many more. We are enabling our customers to develop technologies and systems that alter industries by employing one of the most diverse workforces of cutting-edge engineers and technologists in the semiconductor industry.


Our clientele includes prestigious IC chip manufacturers and OEMs from the United States, Asia, the Middle East, and Europe with our services being rendered to our global customers out of our head office in Mohali, India. We have offices in the United States, the Middle East, Singapore, Taiwan, Ireland, and several other locations.


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Who are we looking for?





We are seeking a talented and motivated

Global Field Support Engineer

to join our dynamic team. This individual will spend extensive periods in the field, supporting deployed robotic systems. Responsibilities include system setup upon delivery, performing calibration routines, testing and validating performance, and diagnosing, troubleshooting, and documenting hardware and software issues independently. The candidate will also collaborate closely with the design teams in the US and India to develop fixes and improvements to the product. A background in mechatronics and extensive experience in lab work and design of experiments (DOE) is essential. Flexibility and readiness to engage in various technical areas based on project needs are crucial. Our team operates like a start-up division, with engineers working on diverse aspects of projects in a dynamic environment. Critical analytical skills are essential for success in this role.


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Roles & Responsibilities




Key Responsibilities:




Setup and calibrate robotic systems at customer sites upon delivery. Test system performance, diagnose issues, troubleshoot, and resolve most problems independently. Document this process and report status regularly to teams in the US and India. Demonstrate strong hands-on experience with robotic and mechatronic systems. Design and conduct experiments and tests to resolve complex technical problems, implementing DOE principles. Collaborate closely with engineers in the US and India to troubleshoot and solve challenging problems over the phone while at the customer site. Work with the design team in the US and India to develop fixes and improvements to the product. Ensure regular overlap with normal business hours in California (United States). Take strong ownership of assigned tasks and projects, ensuring proper accountability. Act as a liaison for cross-functional projects across multiple organizations. Train other engineers, technicians, and manufacturing personnel.
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Eligibility Criteria




Minimum Qualifications:




B.Tech in Mechatronics or Robotics engineering or Similar. 2-5 years of experience in Mechatronics & automation role. Background in robotics automation and testing in Semiconductor industry or a similar field. Creative thinking, strong problem-solving, and troubleshooting capabilities. Ability to complete projects and learn required skills with minimal guidance. Solid understanding of statistical process control and basic statistical analysis used in production settings. Previous experience in individual project management.

Preferred Qualifications:




Experience with hardware design and end effector design. Proficiency in MCAD model creation (Siemens NX, Creo, SolidWorks) is a plus. Experience with robotic path programming and computer vision is a plus

Good to have:




Semiconductor Industry Experience: Previous experience in semiconductor manufacturing or local labs with exposure to similar automation tools and systems. Robotics Certification: Formal certification or training in robotics, automation technologies, or related fields. In-depth understanding of semiconductor fabrication equipment and maintenance procedures. Experience with collaborative robotics and automation technologies. Problem-solving skills to address and resolve maintenance challenges.
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Why Orbit & Skyline?




Orbit & Skyline is an amalgamation of enthusiastic and experienced people working on a remarkable concept, making headway in this industry. Today, the Semiconductor Industry is going through a rapid transformation, and we are proud to be playing a major role in development of the semiconductor ecosystem in India thus providing our employees a platform to grow technically and introducing them to a versatile and sprouting work horizon. We offer a holistic workplace that encourages individuals to attain their full potential. We are a team of thinkers, planners, doers, and risk-takers who work closely together and enjoy the top-notch benefits such as:
Safeguarding the health of our employees and their loved ones by providing them

Health Insurance

. Encouraging healthy, motivated and a happy workforce by providing monthly

Wellness Allowances

. Supporting effective and efficient communication by providing

Communication Allowances

. Awarding stability & loyalty of the employees by covering them under the

Gratuity

act. Providing technical advancements and interpersonal growth through periodic

Trainings

. Providing

Service Award

to celebrate employee's contributions and show our gratitude for their loyalty and commitment.

Rewarding and Recognizing

employee's efforts and contributions to the company's growth. * Encouraging enthusiasm, interaction, and motivation by organising team lunches, team outings, offsite activities, fun Fridays, festival celebrations, and other

Engagement

events.

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Job Detail

  • Job Id
    JD4808622
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    PB, IN, India
  • Education
    Not mentioned
  • Experience
    Year