Job Description

2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength. Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact!

Not only will you be part of a team pioneering access for patients, but you will also begin your journey with Sandoz Technology at a pivotal moment in time. The Technology organization is an evolution of previous Digital and IT organizations, bringing together innovation, stability, and efficiency to drive growth and access. It\'s your opportunity to help build an organization and new tech landscape from the ground up. Working together in a customer-focused agile organization we\'ll drive towards cloud-based and SaaS solutions. We\'ll simplify the application landscape by bringing in industry leading solutions. Our teams span across all business areas (from development to customer engagement) while also supplying the foundational core technologies (such as infrastructure and ISRM) appropriate to a leading Generics company. As such, we look for scalable solutions where possible and apply innovative, data-driven analytics in a strategic and outcome-focused manner. Today is just the start. The future is ours for the making. How do you want to make your mark?

The Global End User Engagement Manager, Technology will drive awareness and adoption of global end user impacting Technology services and tools, through effective, planned, aligned, communications for Sandoz associates.

Your responsibilities:

• Develop end-user engagement strategies, plans, and messaging and align to overall Technology Communications and Engagement strategies, plans and messaging.
• Drive the end-to-end standardization of Technology end-user engagement via education, relationship building and the development of tools, templates and guidance for tool owners.
• Develop, implement and evaluate high-impact, end-user orientated materials and toolkits that clearly communicate the value and benefit of Technology tools and services, which result in a positive impact of customer satisfaction with Technology end user services.
• Ensure Technology end-user services messaging and engagement plans are aligned with the overall end user experience, Technology Communications strategy and Sandoz Global Communications strategies, messaging, and brand guidelines.
• Manage multiple stakeholders at project and senior levels with a potential engagement impact of all Sandoz associates; Partner closely with Technology change leads and regional leads to identify new engagement opportunities / needs; Build network with stakeholders and contribute to positioning Technology as an engagement center of excellence.
• Identify and implement further ways to simplify, standardize and drive efficient communications activities, channels, and messaging around Technology end user services; look for new and innovative ways to package and deliver information to associates, in a way that is most relevant and accessible for them.
• Liaise with the Sandoz Communications network to ensure the successful delivery of awareness and adoption engagement materials; Raise awareness and increase adoption and usage of Technology end user tools and services.
• Contribute to a high performing team, with excellent quality standards and a collaborative attitude to achieve business objectives.

Minimum requirements

What you will bring to the role:

• University degree in relevant area (Internal Communications, Marketing); Fluent English written and spoken essential; German desirable.
• 7+ years in marketing / internal communication/ service communications or other relevant area; Proficient in creating in-house creative materials for engagement campaigns.
• Track record of communicating IT services and working in an IT/tech environment, and ability to network and communicate with service owners and leadership teams at Global, Regional and country levels.
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization of recommended path.
• Ability to \xe2\x80\x9ctranslate\xe2\x80\x9d technical language into compelling engagement tactics to drive behavioral changes within non-technical audiences
• Experience successfully navigating a matrix organization to manage without authority; and ability to balance resource demands from multiple internal customers.
• Excellent analytical skills and proven ability to manage multiple projects, to be accountable for individual & team results and drive change across functions

#ORBIT

You\'ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Sandoz); 5-week holiday per year; (1 week above the Labour Law requirement) ; Cafeteria employee benefit program - choice of benefits from Edenred CZ in the amount of 12,000 CZK per year; Meal vouchers in amount of 120 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we\'re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what\'s possible, when we collaborate with courage to aggressively and ambitiously tackle the world\'s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Sandoz!

Sandoz is committed to building an outstanding, inclusive work environment and diverse
teams representative of the patients and communities we serve.
Join our Sandoz Network: If this role is not suitable to your experience or career goals but
you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://talentnetwork.novartis.com/sandoztalentpool

Functional Area

Technology Transformation

Division

SANDOZ

Business Unit

COMMERCIAL OPS EUROPE SZ

Employment Type

Regular

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Novartis