Job Description

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Position Title - Global Credit and Collections Manager
Overview:?
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Manages the day-to day credit operations, establishing and managing customer credit lines, collections, and
dispute resolution. Also responsible for personnel including establishing and maintaining fair and ethical
corporate and department policies that support Carestream Dental's strategies and goals. Critical interface
with Regional and Corporate Finance and Controllers, Regional Sales, Service and Support Areas, Treasury,
External Credit Agencies, Suppliers and Customers.
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Personnel Development & Monitoring:
?Direct oversight over credit and collection team specialists, supporting all lines of business in a variety
of Regional geographies, responsible for risk assessment and collection throughout the world.
?Direct, develop and evaluate the performance of the credit and collection team to ensure the efficient
operation of the department and optimum utilization of resources
?Guides personnel with the resolution of account issues, including negotiation with major customers,
often requiring creativity and tact, always requiring sound business judgment
?Responsible for establishing and maintaining fair and ethical Corporate and Department policies to
support Carestream Dental's strategies and goals?
Management/ Stakeholders Reporting:
?Responsible for delivering expected DSO, Past Due, and Risk Management results for the portfolio of all
Regional country customers
?Prepares monthly performance reporting and leads monthly A/R review calls
?Review and report upon weekly audit and write-off reports
?Own the bad debt reserve calculation and analysis for all applicable entities/countries
?Develop and implement business plans, including supporting the build of the Annual Operating Plan
and quarterly estimates
Decision Support & Controls:
?Ensure that the credit teams are complaint with internal controls and audit requirements; must have a
thorough understanding of Audit and SOX compliance
?Coordinates actions related to past-due, third party, or legal collection, including representation at
creditor meetings and/or bankruptcy hearings as needed
?Ensure consistent application of policies, procedures, and performance metrics
?Lead special projects as assigned
Skills / Experience:
?Bachelor's degree in Accounting, Finance, or Business Administration or equivalent professional
experience
?Previous credit management experience (minimum of 10 years) with credit designation (FCI / CCE)
preferred
?Previous experience in complex credit and collection environments, with heavy reliance on discussion
and collection with both public and private entities
?Experience providing analytical support for a large international company preferred
?Experience interacting with Sales and Marketing units preferred
?Must be a self-starter with strong problem-solving skills
?Individual must be able to clearly identify objectives and meet end goals
?Ability to balance long-range vision with an appropriate attention to immediate detail
?Proven ability to address challenges and work with a results-oriented team
?Organization skills - can plan, execute, and control multiple tasks. Can take direction from multiple
people
?Communication skills - excellent written and verbal presentation skills; good listening skills
?Interpersonal skills - can work effectively with both internal and external cross-functional personnel at
all levels of the organization
?Executive presentation skills - demonstrated experience interacting with highest levels of the
organization
?Multi-lingual preferred (where applicable)
?SAP experience desired
?Excel, Word and PowerPoint experience required
?Ability to travel, estimated less than 5%
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Skills Required