Job Description

Manager - Billing (Global Delivery)
Job Title: Manager - Billing
Reports To: Assistant Vice President - Billing
Department: Global Billing Operations
Location: [Insert Location]
Job Summary:
The Billing Manager is responsible for day-to-day execution of billing operations across clients, ensuring invoicing accuracy, compliance with contractual and regulatory requirements, and process efficiency. This role also contributes to transformation initiatives, including migration to the end-state billing platform and operational automation.
Key Responsibilities:
Operational Delivery:
- Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.
- Drive operational adherence to controls, audits, and reconciliation processes.
- Monitor and reduce invoicing errors, discrepancies, and rework.
- Contribute to the implementation of automation tools and new billing platforms.
Performance & Transformation KPIs:
- Achieve monthly and quarterly targets related to:
- Invoicing accuracy and error reduction
- Billing cycle time
- Timely support of platform transformation activities
- Maintain and report on operational dashboards and performance metrics.
Communication & Stakeholder Coordination:
- Serve as the point of contact for escalations and coordination with internal teams (Delivery, Finance, Risk, IT).
- Communicate billing issues clearly and proactively resolve disputes with client-facing teams.
- Ensure documentation, billing SOPs, and client-specific requirements are well maintained and shared.
Team Leadership & Governance:
- Supervise and mentor billing analysts and associates, ensuring performance alignment.
- Conduct regular team reviews, quality audits, and training to build capability.
- Ensure compliance with internal policies, SOX controls, and external regulations.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Understanding of cost/budgets
Qualifications:
- Bachelor's degree in Finance, Accounting, or a related field.
- 7-9 years of billing operations experience, preferably in BFS or BPO/shared services.
- Hands-on experience with ERP and billing platforms (e.g., SAP, Oracle).
- Strong communication, analytical, and team management skills.
- Familiarity with controls, audits, and regulatory compliance in financial services.
Assistant Vice President - Billing (Global Delivery)
Job Title: Assistant Vice President - Billing
Reports To: Vice President - Global Billing & Operations
Department: Global Billing Operations
Location: [Insert Location]
Job Summary:
The AVP - Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.
Key Responsibilities:
Operational Leadership:
- Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
- Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
- Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Lead/drive commercial acumen - review of cost/budgets
- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Transformation & KPI Management:
- Support enterprise-wide platform transformation by aligning regional billing operations with the end-state architecture.
- Track and improve performance metrics, including:
- Reduction in invoice errors and disputes
- Timely onboarding to the new billing platform
- Reduction in manual processing and exception handling
- Drive system adoption, process standardization, and digital integration.
Stakeholder Management & Communication:
- Collaborate with key stakeholders in Finance, Delivery, Risk, Legal, and Technology to align on billing priorities and issue resolution.
- Present operational updates, risk items, and performance trends to senior leadership.
- Ensure consistent, transparent communication with client-facing teams and global process owners.
Team Development & Compliance:
- Develop leadership capability in billing managers and high-potential team members.
- Ensure strong governance of billing controls, audit preparedness, and policy adherence.
- Lead root cause analysis and continuous improvement initiatives across teams.
Qualifications:
- Bachelor's or Master's degree in Finance, Accounting, or Business Administration.
- 10+ years of experience in billing or finance operations, including at least 3-5 years in a leadership role.
- Proven experience in the BFS sector or global delivery/shared services context.
- Deep understanding of billing systems, transformation projects, and risk control frameworks.
- Strong stakeholder management, leadership, and strategic communication skills.
Vice President - Global Billing & Operations
Job Title: Vice President - Global Billing & Operations
Reports To: Managing Director - Global Billing Operations
Department: Global Billing Operations
Location: [Insert Location]
Job Summary:
The Vice President - Global Billing & Operations is a key leadership role responsible for overseeing and transforming the billing function within the global delivery framework. This role ensures billing operations are scalable, compliant, and aligned with enterprise goals. The VP also provides leadership across high-level delivery operations and plays a pivotal role in driving platform transformation and operational efficiency.
Key Responsibilities:
Strategic Leadership & Operations:
- Lead global billing operations within the BFS domain, ensuring accuracy, compliance, and timely invoicing.
- Define and drive the roadmap for platform migration and process modernization across all regions.
- Champion digital transformation initiatives, including conversion to the end-state billing platform and automation of key processes.
- Oversee high-level operations tied to the revenue cycle, including billing governance and service delivery excellence.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Lead/drive commercial acumen - review of cost/budgets
- Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Performance & KPI Ownership:
- Own critical KPIs such as:
- Reduction of invoicing errors and billing disputes
- Timely conversion to the end-state billing platform
- Improvement in billing cycle time and customer satisfaction
- Compliance with internal controls, SOX, and audit readiness
- Track and analyze metrics to identify gaps and drive continuous improvement.
Effective Communication & Stakeholder Management:
- Act as the executive liaison for internal and external stakeholders, including Finance, Delivery Heads, Clients Service Teams and Auditors.
- Build strong partnerships with cross-functional teams (Client Service, SOX, IT, Risk) to ensure integrated and transparent billing operations.
- Represent billing and operations in operational committees and client governance forums.
- Communicate transformation goals, progress, and performance to stakeholders with clarity and influence.
People & Change Leadership:
- Lead a global team of senior managers and AVPs; create a culture of ownership, innovation, and operational excellence.
- Drive organizational change by effectively communicating vision, managing resistance, and ensuring adoption of new systems and processes.
- Foster leadership development and succession planning within the billing and delivery functions.
Qualifications:
- Master's degree in Business Administration, Finance, or related field (preferred).
- 15+ years of experience in billing, finance operations, or global delivery, with at least 5 years in a senior leadership role within the BFSI sector.
- Proven experience in managing global or offshore delivery operations at scale.
- Excellent leadership, strategic thinking, stakeholder management, and change leadership skills.