Job Description

2 to 4 years of experience in Technical Voice Support Experience in remote technical support via telephone and chat in a service/call center environment First level desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10, Windows 11 and Application software (including MS Outlook) & knowledge of Mac. Good understanding of Citrix VDI & XenApp products. Experience on O365 products and good understanding of Azure. Strong conceptual skills around Multi factor authentication, Windows hello, Bitlocker & Mobile device Management -Intune Hands on experience on Active Directory provisioning, deprovisioning, access management etc.. Hardware troubleshooting skills & knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches. Basic understanding of Active Directory, DHCP, DNS and networking concepts This Job requires working in different Shifts including night on rotational basis Should have hand on experience on ticketing tools like ServiceNow. Ability to multitask handle tickets, chats & calls LI-DNI
Should be Client Service oriented Excellent written, verbal, and inter-personal communication skills Good analytical and trouble-shooting skills Good to have Global technical support experience Good to have Microsoft or Networking certification. Qualification : BE / B.Tech / MCA

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.