Job Description

We are hiring for

Genesys Migration Developer

Start

Experience: 4+ years

Location: Remote

Preferred Skill Set

3-4 years of Hands-on experience with Genesys Cloud CX*

Configuring, Development of the following task on Genesys pure cloud*

Genesys Cloud Certified resource will be preferred*

Candidate should be proficient into following: IVR and Routing call flow using Architect*

Voice Bot flow and Digital Bot flow*

Routing, recording, QM & WFM*

Genesys Cloud environment configurations*

Integration with applications like Salesforce, ServiceNow, Zendesk etc.*

Implementing & Testing of new features released from Genesys.*

Creating Demo/POC with use cases specific to Vertical/Customer*

Able to speak with clients to understand client requirements, propose Genesys based solution, and develop detailed architecture design.*

Experience in Assessment, Designing, Implementation of Genesys CX or Migration to Genesys CX from other contact center technologies or on-prem Genesys.*

Experience in Genesys Administration, Reporting, and Analytics.*

Experience in Genesys integration with CRM tools such as Salesforce, ServiceNow and other tools for Workforce Management and Quality Management.*

Expertise in setting up Omnichannel capabilities in Genesys (ex: Call, Chat, Email and SMS).*

Experience in setting up Genesys components such as Queues, Call Flows, skill-based routing, security profiles, agent profiles, customer profiles, tasks etc.*

Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience.*

Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx*

Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx*

Good idea of identifying self-service options through IVR etc.*

Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps*

Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API.*

Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx*

Experience in setting up 6-9 services is preferable*

Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc*

Interested candidates please send your resume to "hr@resolink.in".

Job Types: Full-time, Permanent

Pay: ?1,000,000.00 - ?3,000,000.00 per year

Experience:

total work: 4 years (Required) Cloud CX: 3 years (Preferred)
Location:

Remote (Preferred)
Work Location: Remote