Job Description

. Must Have (Primary) Skills:
Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX
Bot and NLP development using Genesys AI tools
Experience in building Conversational IVR, chatbots, and voicebots
Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson
Strong knowledge of Genesys Architect Flows and call routing
Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets
2. Good to Have (Secondary) Skills:
Python/JavaScript for custom logic in bot integrations
REST APIs for system integrations
Experience with Google Cloud/AWS for deploying AI services
Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs
Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow)
3. Compensation Offered for this Role:
10 to 18 Lacs (max 20 if cand has more rele exp)
4. Years of Experience:
5 to 10 years
5. CGI Location Open To:
Bangalore
Hyderabad
Chennai
Pune
6. Shift Timings:
UK Shift
7. Joining Timeframe:
Immediate to 30 days preferred
8. Detailed JD:
Genesys Developer
Design, develop, and implement Genesys-based call flows and routing strategies
Collaborate with business and technical teams to gather and understand requirements
Integrate Genesys with backend systems and third-party platforms
Troubleshoot and resolve issues in call routing and IVR
Participate in code reviews and adhere to best practices
Monitor and enhance system performance '