Responsible to ensure that the tasks are completed within the given SLAs.
Need to meet all the applicable KPI for the business
Effective Analytical skills are required to ensure that correct action is taken on each transaction
Interact with LOB partners for a quick resolution of issues.
Be a key contributor to business initiatives that require subject matter expertise.
Requirements*
Graduate with 1-3 years of experience
Strong business acumen with good written and verbal communication skills
Must have an eye for detail and should possess strong analytical skills
Willingness to learn and adapt to changes
Excellent time management skills
Organized and able to multi-task in a fast-paced environment
Should have problem solving, logical thinking and analytical ability
Foundational skills*
Good communications and interpersonal skills
Organized and able to multi-task in a fast-paced environment
Flexible with Shifts (247)
Desired skills
Good oral/written communication skills
Excellent time management skills
Organized and able to multi-task in a fast-paced environment
Highly motivated, able to work independently, self-starter; and problem/solving/analytical
Excellent interpersonal skills; positive attitude; team player; flexible
Willingness to learn and adapt to changes
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