Job Description

Position:

General Manager - Service

Industry:

Automobile (4-Wheeler Division)

Location:

Asansol

Company:

Futureperfect Jobs

Job Summary:

We are seeking an experienced and dynamic

General Manager - Service

to oversee and lead the 4-wheeler service operations of our automobile division. The ideal candidate must have prior experience in managing end-to-end service operations, customer satisfaction, manpower planning, and revenue targets.

Key Responsibilities:

Oversee daily service operations across workshops and ensure smooth functioning. Develop and implement service policies, SOPs, and performance standards. Achieve service revenue, profitability, and customer satisfaction targets. Monitor and control warranty claims, goodwill, and policy settlements. Guide and mentor the service team, including managers, technicians, and advisors. Coordinate with OEMs for technical support, training, and audits. Ensure high-quality standards in service delivery and customer handling. Review service KPIs (TAT, CSI, Repeat Jobs, etc.) and drive continuous improvement. Manage budgets, resource allocation, and cost efficiency in operations. Ensure compliance with company and manufacturer policies.

Required Qualifications & Skills:

Bachelor's degree or diploma in Automobile/Mechanical Engineering (preferred). Minimum

10-15 years

of experience in automobile service operations, with at least

3-5 years

as a

General Manager - Service

or equivalent leadership role. Strong leadership, communication, and analytical skills. Proven ability to manage large teams and deliver operational excellence. Excellent customer service orientation and technical knowledge of 4-wheelers.

Compensation:

Attractive salary package based on experience and industry standards.

How to Apply:

Interested candidates can share their updated resume at

[insert email/contact details]

or call

9046224203

for more details.

Job Type: Full-time

Pay: ₹40,000.00 - ₹90,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Provident Fund
Work Location: In person