Job Description

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.?

Right now, we\xe2\x80\x99re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

General Purpose of Role:

• Global role as part of the WES People organization, responsible for ensuring accurate & timely delivery of People Services (Global Mobility, Talent Management & Talent Development) to respective Worley Markets by partnering with People Service Providers and monitoring the process performance and supporting the improvement opportunities from process & experience perspective.

Responsibilities:

• Support the WES People Tower in driving effective and efficient governance and ways of working between Service Providers and Worley People Function
• Work closely with the WES People team and Service Providers to ensure efficient, timely and accurate delivery of Global Mobility, Talent Management and Talent Development processes to the Worley Markets as measured by contractual service level agreements and supporting KPIs
• Drive continuous monitoring of Performance Metrics via SLA and KPI reporting and partner with the Vendor Management Office to report on Service Provider service performance
• Drive proactive engagement with the In-market People team (Operations Managers, Specialists, People Advisors) to effectively manage process issues & escalations, identify pain points through RCA and drive sustainable action plans to course-correct
• Identify and drive continuous improvement initiatives within the newly transitioned outsourced People services, working in conjunction with Service Providers, Worley People Function, WES, GPOs and Continuous Improvement Leads
• Identify opportunities to improve processes upstream of the Service provider-managed processes to improve end-to-end employee experience and process effectiveness
• Facilitate periodic audits (internal and external)

Key Accountabilities:

• People service governance and performance reporting operationalization
• People process escalation handling/issue resolution
• People process continuous improvement and standardization
• Manage requests for changes to processes and new services specific to the process tower and geographical area

Qualifications

• 10+ years in Hire to Retire of Shared Services / GBS / Outsourcing Service Delivery Experience in large complex global organizations or large global providers. Must have worked in or with KPOs/BPOs
• Deep domain knowledge of the Hire to Retire process landscape with specialisation in the below-mentioned areas:

• Talent Development / Talent Management / Performance Management
• Global Mobility
• Ability to work with Service Providers to ensure effective service performance in line with service level agreements
• Flexibility in working in different time zones as and when support is needed, given the global nature of the role
• Strong change management and practical project management skills
• Strong influencing skills and the ability to effectively negotiate and balance the needs of key stakeholders.
• Excellent verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior executives

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

We\xe2\x80\x99re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we\'re not just talking about it; we\'re doing it. We\'re reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today\'s low carbon energy infrastructure and technology.

Whatever your ambition, there\xe2\x80\x99s a path for you here. And there\xe2\x80\x99s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Worley