Job Description

Job Title:

General Manager - E-commerce & Administration

Department:

Executive Management

Reports To:

CEO / Managing Director

Location:

Bhopal

Job Type:

Full-Time

Job Summary:

We are looking for a dynamic and results-driven

General Manager - E-commerce & Administration

to oversee the day-to-day operations of our e-commerce business, while also managing all administrative functions. This is a key leadership role responsible for ensuring smooth business operations, optimizing e-commerce performance, managing cross-functional teams, and streamlining administrative processes. The ideal candidate will have a strong background in e-commerce operations, team leadership, and business administration.

Key Responsibilities: E-commerce Operations:

Oversee the complete online business operations including order management, fulfillment, logistics, and customer service. Manage e-commerce platforms (e.g., Shopify, Magento, WooCommerce, Amazon, etc.) and ensure product listings, pricing, and content are up to date. Analyze sales data and KPIs to optimize product performance and conversion rates Coordinate with marketing teams to drive traffic, manage promotions, and ensure a seamless customer experience Monitor inventory levels and coordinate with procurement for restocking Ensure proper handling of returns, refunds, and dispute resolutions

Administration & General Management:

Handle administrative tasks including HR coordination, vendor management, office operations, and legal compliance Manage budgets, expenses, and financial reporting with support from finance/accounting teams Develop and implement internal policies and workflows to improve efficiency and productivity Supervise and support staff across departments (customer service, warehouse, admin, etc.) Ensure compliance with company policies, data protection laws, and e-commerce regulations Act as a key point of contact between departments and upper management

Qualifications:

Bachelor's degree in Business Administration, E-commerce, Management, or a related field (MBA preferred) Minimum 5 years of experience in e-commerce operations, with at least 2 years in a leadership role Strong understanding of online retail platforms, logistics, and order fulfillment Experience in managing administrative functions, HR processes, and office operations Excellent leadership, organizational, and problem-solving skills Proficient with tools such as MS Office, Google Workspace, and e-commerce backend systems Strong analytical skills and familiarity with reporting tools (Google Analytics, Excel dashboards, etc.)

Preferred Skills:

Knowledge of digital marketing, SEO, and CRM tools Ability to multitask and manage multiple departments and stakeholders Experience with ERP or inventory management systems Strong written and verbal communication skills
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month